Job Description

Dreaming of a career with not one but two iconic brands? Come be the first to join our Silk & Snow and Endy retail experience, opening soon in Winnipeg, Manitoba. We are bringing together two powerful sleep & wellness brands to provide our Winnipeg customers with a one-of-a-kind retail experience. In addition to the incredible assortment of Silk & Snow and Endy products, customers will also experience the amazing customer service that Canadians have come to know and love Silk & Snow and Endy for. This will be the most exciting retail experience that Winnipeg has seen in a very long time.

We’re looking for Full-Time Store Manager to be at the heart of the customer experience and can provide a memorable shopping journey and amazing customer service bringing these great digital brands to life in a retail environment. As a dynamic Store Manager you are passionate, results-driven, customer focused and can lead an outstanding team, motivate and inspire great performance.

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

At Endy, we are a group of innovators, leaders, and dreamers who are shifting the way Canadians think about sleep. Not only are we experts in various fields of the eCommerce industry, we are also a culturally diverse group of world travelers, foodies, book lovers, wellness enthusiasts, and pop culture fans who are creative, innovative, driven, and inspiring. We often blur the line between creativity and analytics, integrating both to achieve outstanding results.

Our culture is our pillar. It is more than a series of words written on the office wall. Culture is how we talk to and treat one another. It's how we plan, prioritize, and make decisions to benefit our team and our customers. It's what binds us together through challenging times. It's how we win. In other words, it's The Endy Way.

Bringing these two sleep and wellness retailers in a powerful new concept to service our amazing customers!

Location 1596 Kenaston Blvd – Unit 200 – Winnipeg, MB – R3P 2N3

In this role you will:

• Drive the growth and strategic initiatives of Silk & Snow and Endy, as well as maximizing the sales efficiency and revenue potential of Sales Associates.
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved.
• Be creative, manage and implement the day-to-day visual merchandise strategies and appeal of the store (product displays).
• Be responsible for the P&L performance, monitoring and assessing inventory levels.
• Enhance the customer experience through building relationships and connecting them to our brand and brand values.
• Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment.
• Maintain staffing schedules and being responsive to any changes in business or traffic trends
• Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping).
• Be the face of our combined values, with a focus on customer, wellness, transparency and sustainability.
• Ensure that the story behind our brand gets communicated to our customers.
• Create and curate a comfortable environment for customers to experience our products and learn about our brand.
• Address any escalated customer inquiries.

The Qualifications and Experience we like to see:

• Have at least 2+ years' sales experience, a record of strong store sales and demonstrated performance.
• Previous experience in a managerial or supervisory role
• Are creative, strong style/fashion sense and understanding of visual merchandising and presentation concepts.
• Excel in a team environment.
• Are ambitious, charismatic and passionate about people and sales.
• Have a strong business acumen with the ability to achieve sales and deliver a great customer service experience.
• Demonstrate leadership skills in motivating and developing a sales team.
• Have excellent interpersonal, communication, problem-solving time management and organizational skills.
• Have the ability to develop strong relationships and trust with both internally and externally.
• Are available to workdays, evenings and weekends.

Why members of our Sales team love working at Silk & Snow and Endy:

• This position offers a base pay salary + competitive commission as well as monetary bonuses for meeting monthly targets. There are no limits to your earning potential!
• No caps on Commission.
• Diverse and inclusive work environment.
• We promote 100% leadership roles internally.
• We will invest in you and provide extensive sales training on our products and services.
• Full medical, and dental benefits.
• Tuition Reimbursement Program that covers professional AND personal development.
• Maternity/Parental leave top up benefits

Additional information

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.