Job Description

Location: 2424 Beacon Avenue, Sidney, BC

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

As an Store Manager at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As one of the leading supervisors, you’ll partner closely with the store’s retail and clinical team and manage the team to deliver an outstanding customer journey end-to-end, surpassing customers’ expectations time after time. You’ll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem-solving and service.

You’ll be part of our mission to deliver exceptional eye care to everyone, while supporting customers with personalized advice and championing the quality and standards that Specsavers is renowned for.

Key Responsibilities

• Manage daily operations of the store, including staffing, scheduling, inventory management, and customer service. Ensure compliance with industry standards, healthcare regulations, and internal Specsavers policies.
• Train, mentor, and develop optical staff to enhance technical and customer service skills. Foster a high-performance culture through coaching, motivation, and clear goal setting.
• Collaborate with optical and retail teams to deliver integrated customer care.
• Analyze store performance metrics and implement strategies for continuous improvement. Uphold Specsavers’ values and brand standards in all aspects of store operations.
• Oversee selection and procurement of optical products to maintain a diverse, high-quality inventory. Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers. Provide education on eyewear options and ensure an exceptional experience.

What We’re Looking For

• Have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports and managing the day-to-day running of the store effectively.
• Have the ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations.
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours
• Surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits, all while keeping in mind that our most important KPI is customer satisfaction.
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications.

Speccies’ Benefits

• Vacation: 3 weeks of paid vacation (prorated for hours worked)
• Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
• Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
• Friends & Family Discounts: 4 vouchers per year, each offering 25% off
• Health & Dental Coverage: Comprehensive coverage starting on your first day
• Health Care Spending Account
• Employee Assistance Program: Confidential support for mental health, financial, and personal well-being
• Career Growth: Ongoing investment in your professional development and advancement

Behaviours We Value

• Collaborative We work together as one Specsavers to deliver our purpose
• Curious We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making
• Compassionate We care, support, and help each other
• Commercial We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com We will work with you to meet your needs and ensure a fair and equitable experience.

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