Job Description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Store Manager to lead our Burberry team within Selfridges Manchester Exchange Square, with responsibility for a team of 8. This is an exciting opportunity to shape the client experience, inspire and develop a talented team, and drive the commercial performance of the store. You will create an environment where exceptional service, strong client relationships and the Burberry brand come together, while building a positive and high-performing culture.

RESPONSIBILITIES

• Lead, coach and develop a team of 8, creating an inclusive and engaging environment where individuals can perform at their best.
• Drive store performance against commercial objectives, using insight and initiative to identify opportunities for growth.
• Champion exceptional luxury service and clienteling, building lasting relationships and ensuring every interaction reflects the Burberry experience.
• Lead the day-to-day running of the store, ensuring high standards across operations, product, visual presentation and client experience.
• Build a strong partnership with Selfridges and internal Burberry teams, representing the brand confidently and professionally.
• Develop the capability of the team through regular coaching, feedback and performance conversations, supporting succession and talent development.

PERSONAL PROFILE

• Previous leadership experience within luxury, premium retail or a similarly client-focused environment.
• Strong commercial awareness with experience of delivering against sales and performance objectives.
• A genuine passion for clienteling, luxury service and creating memorable client experiences.
• Demonstrable experience of coaching, developing and motivating teams to achieve strong results.
• Confident communicator with the ability to build effective relationships with internal and external stakeholders.
• Organised, adaptable and comfortable balancing commercial priorities, people leadership and operational standards.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. We are committed to fostering an inclusive workplace and providing an accessible recruitment process. If you require any reasonable adjustments during the application or recruitment process, please let us know.