Job Description

Position: Store Manager

Status: Full Time

Reports To: Director of Stores

Location: Boston Seaport

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!

The Role
As the Store Manager you will not only oversee the day-to-day operations of the store but will also be instrumental in building a fun, inclusive atmosphere that guests and employees will all want to be a part of.

The salary range for this position is $75,000 - $80,000 per year based upon store location.

Offered salary is dependent upon experience and location.

What We Are Looking For

• Strong background in leadership and team building (minimum of 3+ years’ experience is required)
• A leader who sets an example and consistently goes above and beyond.
• A can- do attitude with the ability to motivate a team through coaching and constructive feedback
• An inclination towards providing top- notch guest service and promoting an upbeat party atmosphere
• A clear understanding of sales, targets, and what it takes to drive business growth
• Experience with recruiting, building, and managing a strong team
• Proficiency with Microsoft Excel, Word, Outlook, Google Docs, and payroll systems.
• Ability to multitask and time manage while still ensuring the ultimate in guest experience
• Comfortable in a fast paced, high-volume environment
• Ability to travel for company events, meetings & trainings when necessary
• Open availability (weekends and holidays required)

• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

What You Will Do

• Provide a unique and entertaining guest experience from beginning to end, including confirming reservations, welcoming guests, hosting events, and ensuring timely communication.
• Work closely with the District Manager on building the business to maximize store sales potential.
• Cascade business opportunities and sales trends to store staff.
• Step in as a Color Expert when needed, guiding guests with your expertise and creativity
• Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards
• Recruit, train, and motivate new hires to adopt the Lip Lab way
• Provide consistent and on the spot coaching/feedback to team members to encourage growth
• Ensure good manufacturing standards are being followed
• Ensure hygiene and safety standards are always maintained
• Write weekly schedules that align with payroll budget and targets
• Order stock and supplies while optimizing expenses

What We Offer

• Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range.
• Paid time off and holidays
• Fantastic employee discount
• Opportunities for career growth and development
• A fun and supportive work environment

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!