Job Description

Level: Management
Job Location: BME Pasadena - Pasadena, CA 91107
Position Type: Full Time
Salary Range: $22.00 - $28.00 Hourly

Job Category: RetailStore Manager
About Us:
Bertrand’s Music is a family-owned and operated company specializing in Band and Orchestral instruments, such as Flutes, Clarinets, Saxophones, Trumpets, Violins, etc. Our main focus areas are Rentals, Lessons, Sales, and Repairs. We are looking for a talented, passion-driven Store Manager to join our team!
We are a full-service music store and pride ourselves on our core values:
- Customer First Mentality
- Music Advocacy / Education
- Adaptability
- Trustworthy
- Community
- Teamwork
- Positivity
We have been featured as one of the top music stores in the country and have won several awards including Top 100 Music Store (13th year in a row), 2012 California Small Business of the Year, 2015 Music Industry Award, 2021 NAMM Innovation Award, and the 2023 Music Inc. Excellence Award.
Job

Summary:
The Store Manager for a mid-size store is responsible for balancing hands-on management with delegation, ensuring operational efficiency and revenue growth.

Supervisory Responsibilities:
- Directly oversee a mid-size team, ensuring effective workflow and productivity.
- Balance hands-on management with delegation for streamlined store operations.
- Conduct employee hiring, training, performance evaluations, and scheduling.
- Address customer concerns and implement resolutions to enhance service quality.
- Ensure adherence to company policies, procedures, and regulatory compliance.
Duties & Responsibilities:
- Manage mid-size store operations, ensuring financial and operational efficiency.
- Supervise sales, inventory, and staff to maximize profitability and performance.
- Develop and execute localized sales strategies to drive customer satisfaction and boost sales, rentals, and lesson program growth.
- Handle customer inquiries and complaints promptly and professionally, ensuring high service standards.
- Ensure compliance with safety regulations and financial transaction accuracy.
- Work closely with instrument repair and lesson departments for enhanced service offerings.
- Clearly communicate store goals, priorities, and procedures to staff.
- Ensure completion of all operational tasks as per company procedures.
- Implement and uphold company policies and procedures as outlined by the Director of Retail.
- Perform additional duties as assigned.
Required Skills & Abilities:
- Knowledge of musical instruments and supplies is essential.
- Proven leadership, organizational, and problem-solving skills.
- Excellent communication and customer service skills.
- Proficiency in retail management software.
- Ability to work flexible hours, including weekends and holidays, as required.
Education &

Experience:
- High school diploma or equivalent; bachelor's degree in business, retail management, or a related field is preferred but not required.
- 2 years of retail management experience preferred but not required
- Basic Knowledge of Musical Instrument Industry
Physical Requirements:
- Must be able to lift up to 25 pounds regularly.