Job Description

Manages and operates a retail store and donation processing center to provide exceptional customer

service through the efficient management of store associates, donations, processing, stock rotation and

sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support

of our mission related services.

Essential Duties and Responsibilities

• Provides SMILES customer service to ensure that customers and donors receive prompt, courteous

service.

• Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and

donors.

• Ensures compliance with established safety, security, sales, money handling, and record keeping

procedures and practices as outlined in the Standard Operating Procedures. Reports known or

suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice

President of Donated Goods.

• Maintains the store budget to include sales, payroll and expense to revenue.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production

quotas.

• Coordinates shipments and makes adjustments to merchandise categories and production schedules

as needed.

• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required,

make bank deposits and secure building to ensure success of the operation.

• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly

supervises the store management team, store associates, program participants, volunteers and

community service participants; performs work of subordinates as needed. Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; maintaining a safe work environment; addressing

complaints and resolving problems.

Qualifications

Manages and operates a retail store and donation processing center to provide exceptional customer

service through the efficient management of store associates, donations, processing, stock rotation and

sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support

of our mission related services.

Essential Duties and Responsibilities

• Provides SMILES customer service to ensure that customers and donors receive prompt, courteous

service.

• Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and

donors.

• Ensures compliance with established safety, security, sales, money handling, and record keeping

procedures and practices as outlined in the Standard Operating Procedures. Reports known or

suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice

President of Donated Goods.

• Maintains the store budget to include sales, payroll and expense to revenue.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production

quotas.

• Coordinates shipments and makes adjustments to merchandise categories and production schedules

as needed.

• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required,

make bank deposits and secure building to ensure success of the operation.

• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly

supervises the store management team, store associates, program participants, volunteers and

community service participants; performs work of subordinates as needed. Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; maintaining a safe work environment; addressing

complaints and resolving problems.