MVC Resources

Store Manager (Gardens Mall)

MVC Resources  •  Kuala Lumpur, MY (Onsite)  •  24 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


This position demonstrates ownership for the store by maximising store productivity and profitability through team building and staff development and goal attainment. The Store Manager develops and plans to achieve sales and productivity goals, and closely supports the Retail Manager to evaluate market information and create strategies that can impact store results. The Store Manager leads by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed our standards

Responsibilities
NETWORK & CLIENT MANAGEMENT

  • To develop and promote a loyal clientele according to the sales and brand strategy (client-telling)

  • Ambassador for the brand within his/her market, being responsible for the stores external relations within its competitive environment – marketing, merchandising, local activities etc.

  • Market studies (competitors, customers etc.)

DETERMINATION OF THE “SUCCESSFUL STORE” OBJECTIVES

  • Defining the annual sales targets/budget/forecast

  • Determine and monitor objectives and sales targets according to budget/forecasts on a daily, weekly and monthly basis

  • Optimizing the store contribution

  • Ensuring the fair and efficient rostering of staff with the aim of maximising the use of manpower on the floor; in particular during peak sales periods e.g. weekends, promotions etc.

  • Maintaining the optimised staff to customer ratio, making sure that customers are looked after appropriately

  • Optimizing and managing personnel costs and keeping in line with the set budget

  • Monitoring all expenses and costs within the store in order to achieve positive store contribution and be in line with the set budget objective

  • Pushing ongoing growth of the store’s turnover

  • Maintenance of store in line with budget requirements

  • Identifying store investments and making appropriate suggestions to the ROD

  • Managing store operations: Replenishment, regular and year-end inventories, visual merchandising, etc.

  • Health, safety and security regulations: Ongoing control of store security, compliance with procedures.

  • Pro-activity on store attribution

  • Managing administration tasks and reporting

  • Guarantee financial results of the store through effective management of margins, stock and personnel costs

LEADERSHIP & STAFF MANAGEMENT

  • Making sure that Client Advisor / Senior Client Advisor / Team Leader profiles match accordingly to the sales and brand strategy

  • Taking ongoing actions around motivation the team according to the sales and brand strategy and acting as their mentor

  • Recruitment, evaluation and career development of Management Team and Client Advisors / Senior Client Advisors in cooperation with the regional ROD and HR

  • Compliance with Grooming Standards

  • Training and development of the Client Advisors / Senior Client Advisors in order to achieve best business results

  • Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow

STOCK MANAGEMENT

  • Assist in inventory management. Ensure stock rooms are kept neat and tidy always; stock should be kept in appropriate order for ease of access when serving customers

  • Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

  • Stock loss is kept to the minimum.

REPORTS TO:
Retail Manager


Requirements


Experience:


  • 3 – 5 years previous store manager experience in a retail service environment. Preferably within the luxury retail industry.

  • Must be a strong sales & managerial background

Education:

  • School Certificate or equivalent. Degree preferred.

Technical:
Knowledge of cash register systems. Basic computer skills, including:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft Outlook

Physical:

  • Ability to meet moderate stockroom lifting requirements and store climbing requirements.

  • Ability to manoeuvre sales floor.

  • Ability to clean displays to ensure professional presentation

Communication:

  • Excellent command of English. Ability to communicate effectively with customers and team members

Schedule:

  • Ability to work a flexible schedule to meet the needs of the business; including nights, weekends and public holidays.
MVC Resources

About MVC Resources

About Us:

MVC Resources is a fast growing Regional HR Service provider specializing in enabling talent and skills gap for executives and organisation. Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Kuala Lumpur, MY
Year Founded
2020
Website
mvc-resources.com
Social Media