Job Description

We are seeking an experienced and results-driven Store Manager to lead our fashion store in Pavilion Bukit Jalil. The ideal candidate will be responsible for overseeing all aspects of store operations, achieving sales goals, managing a high-performing team, and ensuring the store represents our brand's image and values.

Key Responsibilities:

1. Sales & Profitability

• Achieve and exceed sales targets and profitability goals for the store.
• Monitor sales performance metrics (KPI) such as daily revenue, conversion rates, and average basket size.
• Implement sales strategies and in-store promotions to drive revenue growth.

2. Store Operations Management

• Manage all day-to-day store operations, including opening and closing procedures, cash handling, and POS system accuracy.
• Ensure stock levels are maintained, conduct regular inventory counts, and manage replenishment to avoid overstock or stockouts.
• Maintain compliance with company policies and ensure a clean, organized, and visually appealing store environment.

3. Customer Experience

• Deliver excellent customer service to ensure a premium shopping experience for every customer.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Lead by example to ensure the team provides personalized and engaging service.

4. Team Leadership & Management

• Recruit, train, and develop a team of sales associates.
• Set clear goals, provide performance feedback, and foster a positive work environment.
• Create and manage staff schedules to ensure optimal coverage and productivity.

5. Brand Representation

• Act as a brand ambassador by promoting stores values and unique fashion style.
• Maintain high visual merchandising standards to reflect the brands identity.
• Collaborate with marketing teams to execute in-store events or campaigns.

6. Reporting & Communication

• Submit daily, weekly, and monthly sales reports to the business owner or regional manager.
• Provide insights on market trends, customer preferences, and competitor activity.
• Communicate effectively with the team to align goals and ensure smooth operations.

Key Requirements:

Qualifications:

• Diploma or Degree in Retail Management, Business Administration, or a related field.

Experience:

• At least 3-5 years of experience in retail management, preferably in the fashion or apparel industry.
• Proven ability to meet sales targets and manage store operations.

Skills:

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficient in retail management software and Microsoft Office (Excel, Word, PowerPoint).

Personal Attributes:

• Passionate about fashion and keeping up with trends.

• Results-oriented and proactive in identifying solutions.
• Strong organizational skills and ability to multitask.

Interested candidates please apply online or share your resume to revathiy @talentrecruit.com.my