Job Description

Key Responsibilities

• Staff Management
  • Recruit, train, supervise, and evaluate store staff.
  • Create and manage employee schedules.
  • Conduct performance reviews and provide feedback.
• Operations
  • Oversee daily store activities to ensure efficiency.
  • Maintain store cleanliness and visual merchandising standards.
  • Ensure compliance with health and safety regulations.
• Sales & Customer Service
  • Set and achieve sales and profit targets.
  • Handle customer complaints and resolve issues promptly.
  • Implement marketing campaigns and promotional activities.
• Inventory & Financial Management
  • Monitor and maintain inventory levels.
  • Manage budgets, expenses, and cash handling procedures.
  • Prepare reports on sales trends, customer behavior, and profitability.
• Leadership
  • Organize regular staff meetings to align team goals.
  • Motivate and mentor employees to achieve performance objectives.

Qualification and Experience

• matric is required; bachelor’s degree in business or related field preferred.
• Several years in retail, with supervisory or management experience.

Skills:

• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in retail operations and inventory management.
• Ability to work in a fast-paced environment.

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act. #LI-MS1

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?