Job Description

We are seeking a thoughtful, brand-aligned Boutique Manager to lead and inspire our team in our beautifully curated Doncaster location. In this pivotal role, you will be at the heart of our space, guiding every detail to create a seamless, unforgettable experience for our community, whilst embodying the spirit of the brand in everything you do.

RESPONSIBILTIES

As a Boutique Manager, you will:

• Oversee the daily rhythm of the boutique, ensuring each moment reflects an elevated and seamless client experience.
• Mentor and support your team, nurturing confidence and collaboration so each member can flourish while delivering exceptional service and driving operational excellence.
• Curate and manage inventory thoughtfully, maintaining a beautifully presented and organised environment.
• Shape and implement sales strategies that encourage growth and operational success.
• Oversee performance with care, offering thoughtful insights that guide and strengthen the team.
• Engage meaningfully with customers, building genuine connections and enhancing their experience.
• Address feedback with professionalism and empathy, ensuring every customer feels heard and valued.

ABOUT YOU

• Proven leadership experience in retail or a similar environment, with the ability to inspire and elevate a team.
• Exceptional ability to guide, mentor, and foster collaboration, confidence, and growth.
• Thoughtful communicator, building authentic connections with colleagues and customers alike.
• Strategic mindset with the skill to interpret insights and craft actions that drive success.
• A genuine passion for fashion and an instinctive understanding of evolving trends.
• Impeccable organisation and attention to detail, ensuring a seamless and elevated operational experience.
• Adaptability and commitment to support the business across varied hours, including weekends and holidays.

PERKS & BENEFITS

At by Charlotte, we cherish our people and create an environment where growth, creativity, and joy flourish. You can enjoy:

• Access to our newly launched training platform, with thoughtful learning pathways, role-specific development and leadership programs to support your journey.
• Generous team discounts across our collections, inviting you to wear and experience the pieces that inspire you most.
• Intimate team events and experiences throughout the year, fostering connection and creating meaningful moments together.
• A rewarding retail commission structure that recognises and celebrates your contribution.
• A collaborative, passionate environment within a fast-growing business, where creativity, innovation and shared purpose thrive.

ABOUT BY CHARLOTTE

For us, jewellery is a keepsake of life’s most precious experiences. It can mark love, courage, or living in the moment, connecting us to time, place, people, and memories. Each piece holds stories of life lived, relationships cherished, and bonds celebrated. Our jewellery reflects your journey, your intentions, and the moments that matter most. Thoughtfully designed by Charlotte, every piece is a symbol, a mantra, and a forever mark.

We are deeply committed to equal opportunity and to nurturing a culture rooted in respect, inclusivity, and collaboration. While we’re grateful for the interest in joining our community, only shortlisted candidates will be contacted due to the high volume of applications.