Costa Store Manager – Lead the UK’s Rest Stop Revolution
40hrs per week - £32,000 - £35,000pa
As Store Manager, you’ll know it’s about putting people first. You’ll turn every visit into a standout experience, running your store like it’s yours and building the winning culture we’re aiming for. At Costa, you’ll lead the charge, getting your team fired up to deliver a memorable service as we transform the UK’s rest stop experience.
What’s in it for you
Annual bonus up to £8,320 —20% of your base salary, depending on location and performance
On-Site Discounts — Up to 60% colleague discount for you, family & friends at Costa Coffee, Pret, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits — pension, sick pay, maternity/paternity, and life assurance
Real progression — funded qualifications and a clear path to Site Operations Manager
What you’ll be doing
Hit and exceed budget & P&L targets for your Costa Store
Lead, support, and develop your team so every colleague feels valued and ready to grow
Deliver exceptional brand standards and drive consistently brilliant customer service
Lead shifts from open to close, keeping everything running smoothly under pressure
What you’ll bring
Proven experience leading teams in high-volume retail, catering, or hospitality
Track record of managing budgets, P&L, labour costs, and driving efficiencies
Strong relationship-builder with stakeholders at all levels
Skilled at motivating teams through coaching, training, and succession planning
Calm, decisive, and focused when the pace picks up
Already an Assistant Manager or Deputy Manager ready to step up? Or a current Restaurant, Catering, Retail, General or Store Manager hunting your next challenge? We want to hear from you.
We champion flexible working — whether that’s adjusted hours, compressed weeks, or fixed shifts, we’ll help you find a pattern that works for your life.
INDDM
Moto, a place where ambition grows, careers click into gear, and potential travels far.
The Sunday Times Best Places to Work 2024 & 2025 🤩
We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.
Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, and BP.
Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind.
We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.
Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!
