Job Description

At the heart of our Claremont boutique is the opportunity to create something truly special. We’re looking for a thoughtful, brand-aligned Boutique Manager to lead our team, shape the environment around them and bring every detail to life, creating beautiful, seamless experiences that leave a lasting impression on our community.

RESPONSIBILTIES

• Oversee the daily rhythm of the boutique, leading with intention and setting the standard for an elevated client experience while maintaining strong operational performance.
• Mentor, coach and inspire your team, building confidence and capability while fostering a culture of accountability, collaboration and continuous growth.
• Own the day-to-day presentation and inventory of the boutique, maintaining a beautifully curated environment alongside accurate stock management and efficient processes.
• Drive commercial performance through clear sales strategies and goals, recognising opportunities to empower your team, strengthen sales and achieve consistent results.
• Create thoughtful and memorable customer experiences, approaching every interaction with warmth and care and responding to feedback with empathy, professionalism and understanding.

ABOUT YOU

• Proven leadership experience in retail or a similar environment.
• Exceptional ability to guide and develop others, fostering confidence, collaboration and continuous growth.
• A thoughtful communicator who builds genuine connections with colleagues and customers alike.
• Highly organised and detail-oriented, with the ability to balance a beautifully presented boutique with seamless day-to-day operations.
• Strategic and commercially minded, turning data and insights into actions that strengthen team performance and support the success of the boutique.

PERKS & BENEFITS

At by Charlotte, we cherish our people and want you to feel supported, inspired and celebrated. You can look forward to:

• Growing with us through our newly launched training platform, with thoughtful learning pathways, role-specific development and leadership programs designed to nurture your development at every stage.
• Enjoying generous team discounts across our collections, with the opportunity to wear, discover and experience the pieces that inspire you most.
• Coming together through intimate team events and experiences throughout the year, creating space to connect, celebrate and make meaningful memories.
• Being rewarded for the impact you make, with a retail commission structure designed to recognise and celebrate your contribution.
• Being part of a passionate, collaborative and fast-growing business, where creativity, innovation and shared purpose shape the way we work.

ABOUT BY CHARLOTTE

For us, jewellery is a keepsake of life’s most precious experiences. It can mark love, courage, or living in the moment, connecting us to time, place, people, and memories. Each piece holds stories of life lived, relationships cherished, and bonds celebrated. Our jewellery reflects your journey, your intentions, and the moments that matter most. Thoughtfully designed by Charlotte, every piece is a symbol, a mantra, and a forever mark.

We are deeply committed to equal opportunity and to nurturing a culture rooted in respect, inclusivity and collaboration. We want everyone to feel comfortable bringing their whole self to our recruitment process, so if there is anything we can do to support or accommodate you along the way, please don’t hesitate to let us know. While we’re grateful for the interest in joining our community, only shortlisted candidates will be contacted due to the high volume of applications.