Job Description

Company Description

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

Job Description

We are looking for an experienced Store Manager to join our Customer Experience team at our Brisbane Retail Store.

This isn’t your typical retail travel store. Our goal is to create an unforgettable experience where customers feel like their holiday begins the second they walk through the door. We’ve designed a space that inspires, excites, and leaves every visitor feeling amazed.

As our Store Manager, your leadership and experience will be key in shaping the in-store experience and driving the success of the team. You’ll lead a group of passionate travel experts who are committed to delivering exceptional service and personalised travel experiences.

What you'll do:

• Ensure that the retail store team is driven and motivated to pursue all available opportunities.
• Strive for customers to consider all contact with LE as an exceptional experience.
• Ensure that all team members follow-up all opportunities and push to successful conversion.
• Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
• Manage and resolve customer issues and escalations, and coach team members through the process as required.
• Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
• Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
• Ensure individual and team member adherence to all scripts, processes, and procedures.

Qualifications

What we are looking for:

• Previous experience as a Store Manager or Team Leader in retail travel.
• Excellent people management, coaching, and mentoring skills and experience.
• Excellent analysis and problem-solving skills.
• Proven ability to influence and find alternative resolution or solution pathways.
• Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
• Proven ability to meet KPIs in a demanding and high-pressure environment.
• Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
• Ability to engage with all parties to discuss issues in a positive and constructive manner.

Additional Information

What's in it for you?

• Exceptional earning potential - $200k+ OTE.
• Lead a new store in a highly visible role with the opportunity to make your mark from day one.
• Join an exceptional team of high performers who are passionate, driven and genuinely love what they do.
• Access a first class health and wellbeing program designed to support you both personally and professionally.
• Enjoy a fun, flexible and engaging work environment, with monthly team celebrations.
• Take advantage of discounted travel, birthday leave and a range of additional perks designed to help you enjoy life inside and outside of work

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.