T2 Tea

Store Manager - Chermside

T2 Tea  •  Chermside, AU (Onsite)  •  3 hours ago
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Job Description

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Store Manager to join its passionate team.

This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.

About Us

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

Perks as a Store Manager at T2

  • Be rewarded with a generous monthly incentive program that recognises and rewards your success.
  • Enjoy 50% off T2 products and, of course, endless cups of tea.
  • Be recognised through our Moment Makers program, celebrating those who create extraordinary experiences.
  • Access to ongoing industry-leading product knowledge and customer experience training.
  • One paid volunteer day each year to support a cause that matters to you.
  • Access to our Employee Assistance Program (EAP) to help support a healthy mind and body at every stage.

In the Store Manager role you will

  • Lead the day-to-day rhythm of your store, creating beautifully executed retail experiences through operational excellence, thoughtful rostering, visual merchandising and stock management.
  • Champion exceptional customer experiences that inspire connection, loyalty and moments worth remembering.
  • Drive strong commercial outcomes by achieving sales, wage and cost targets while upholding T2’s standards, policies and ways of working.
  • Coach and develop your team, identifying opportunities to grow capability and nurture the next T2 leaders.
  • Build and nurture a values-led team of passionate tea ambassadors who bring the T2 brand to life through every customer interaction.

Enjoy the balance of every Sunday and Monday off.

A little about you

A strong retail leadership background, with a passion for developing people, driving commercial success and achieving outstanding results.

Lead with curiosity, confidence and purpose, balancing operational excellence with a genuine commitment to your team and customers.

Communicate with clarity and energy, with the organisation and agility to create impact in a fast-paced retail environment.

Inspire and empower your team to deliver exceptional customer experiences, creating meaningful moments that bring the T2 brand to life.


Requirement of the role

Availability to work late evenings and weekends


Making everyday moments extraordinary

At T2, we believe the impact we create should extend far beyond what's in your mug. From our commitment as a Certified B Corp to thoughtfully sourcing our teas and investing in our people and communities, we're always brewing a better future. Learn more about T2’s Sustainability efforts here Sustainability | T2 Tea AU


Ready to lead with purpose and create moments that matter? We’d love to welcome you to the T2 team.

T2 Tea

About T2 Tea

Since we were founded in 1996, every day, cup by cup, we have taken the joy of tea to new heights by doing tea differently. From small beginnings in Fitzroy, Melbourne, we have grown a community of tea lovers through reimagining the humble tea leaf, the ways we brew it, serve it and share it.

Today, our innovative (and delicious!) product development continues, combined with ambitious sustainability achievements, a fast-growing online store, a lively distribution centre a welcoming support office in Collingwood and over 70 retail stores across Australia, New Zealand and Singapore.

Our retail experience is known for being immersive and enticing, and the team brings this to life daily. Our stores are beautifully stocked with our iconic products and delicious samples are brewed. Team members are trained to be tea experts who are passionate about the flavours, the stories of each product, and finding teas to match our customers’ different tastes.

The support office can be found on a bustling street in Collingwood, Melbourne. Designed to reflect its eclectic surroundings and fueled by endless pots of tea, this is where our unique blends and original designs are developed and where our cross-functional teams collaborate and deliver strategy, operations, technology, brand, e-commerce, wholesale and more.

The distribution centre is the operational hub of the business – ensuring our delicious tea, teawares and gifts are distributed to stores as well as fulfilling online orders that are delivered to our customers’ doors. Supported by a team of 30 team members and located in the western suburbs of Melbourne, it is an energetic environment.

We are looking for people from all backgrounds and experiences to join us across our stores, the support office and the distribution centre – you will be an important part of the T2 tea-m.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
Collingwood, AU
Year Founded
1996
Website
t2tea.com
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