Job Description

Client Overview:

Our client is a leading luxury retail group in Indonesia specializing in premium fashion, leather goods, accessories, and lifestyle brands with boutiques located in prestigious shopping destinations across major cities. The company is recognized for bringing international luxury retail standards to Indonesia through high-end store environments, exclusive product offerings, and premium customer service experiences tailored to upscale clientele.

As part of its continued retail expansion, the company is preparing to launch and develop a new confidential luxury fashion brand in Indonesia. They are seeking an experienced retail leader capable of driving sales performance, leading store operations, and delivering world-class customer experiences within a luxury retail environment.

Job Role:

The Store Manager will take full responsibility for managing daily boutique operations, leading the store team, driving commercial performance, and maintaining exceptional luxury service standards. This role focuses heavily on sales leadership, customer engagement, team development, operational excellence, and clienteling strategies to strengthen long-term customer relationships and maximize store profitability.

The ideal candidate is a strong luxury retail professional with proven experience managing premium fashion or accessories boutiques, capable of leading high-performing teams and delivering elevated shopping experiences for luxury consumers.

Key Responsibilities:

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  Lead daily store operations and ensure exceptional customer service standards.
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  Drive sales performance and achieve KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
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  Implement luxury clienteling strategies to build loyal, high-value customer relationships.
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  Manage visual merchandising and ensure store presentation aligns with brand standards.
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  Lead, coach, and motivate store teams to achieve commercial and service excellence.
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  Oversee staff scheduling, recruitment, onboarding, and performance evaluations.
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  Monitor inventory accuracy, stock management, and after-sales service quality.
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  Coordinate operational reporting and store activities with head office teams.

Candidate Requirements:

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  Bachelor’s Degree in any major.
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  Minimum 3–5 years of experience in luxury retail management, particularly within premium fashion, shoes, accessories, or luxury brands.
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  Strong experience in sales leadership, customer engagement, and retail store operations.
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  Familiarity with luxury retail KPIs and clienteling strategies.
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  Strong leadership, interpersonal, communication, and problem-solving skills.
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  Professional appearance, detail-oriented mindset, and customer-service excellence.
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  Basic English communication skills.

Job code: #592