Key Responsibilities:
Customer Service Excellence:
• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
Sales and Profitability:
• Achieve and exceed monthly and annual sales targets for used vehicles
• Analyze sales data and market trends to develop effective sales strategies and pricing models.
• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.
Operations Management:
• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
• Monitor and control expenses, maintaining budgetary control and maximizing profitability.
• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.
Compliance and Reporting:
• Ensure compliance with all applicable laws, regulations, and company policies related to sales.
• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.
People Management:
• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
• Set performance goals, monitor KPIs, and conduct regular performance reviews.
• Coach and train team members to enhance product knowledge, customer handling, and sales skills.
Requirements
Qualifications:
• Bachelor’s degree in business administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in the automotive industry, with prior management experience in a
showroom.
• Proven track record of achieving sales targets and leading successful teams.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.
