Pets at Home

Store Manager

Pets at Home  •  Onsite  •  4 hours ago
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Job Description

Store Manager – Based in Bangor – 39 Hours

Who are we?

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

What’s the role?

We’re looking for a Store Manager to lead our team in Bangor Reporting directly to the Area Manager, you’ll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.

Your key responsibilities will include:

  • Overseeing all aspects of daily operations, from stock control to store standards.
  • Leading and inspiring your team to achieve sales targets and exceed KPIs.
  • Creating a positive and fun working environment for your colleagues.
  • Ensuring health and safety compliance across the store.
  • Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World

We’ll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Who are we looking for?

We’re looking for someone with:

  • At least 3 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting.
  • A passion for retail and a proven track record of delivering excellent results.
  • Being able to speak Welsh would be an advantage but is not essential.
  • Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
  • Strong communication and leadership skills to engage and motivate your team.
  • A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

About our Pet Care Centre

We are looking for a store manager to join us in Bangor; we have a very established team in store, and they are looking for an experienced manager who can lead the store to even greater heights!

We are ideally looking for a Store Manager who has great operational control and people management skills. You will ideally have a track record of building teams and being self sufficient and forward thinking so you can help take the Store to new heights!

Benefits

We reward our Store Managers with a comprehensive package designed to support your well-being, including:

  • Annual bonus opportunities
  • 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
  • A birthday day off to celebrate in style.
  • Life assurance worth 4x your annual salary.
  • A 4% company pension contribution
  • Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Clickhereto read our Values & Behaviours

Clickherefor more details and other benefit

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

Don’t wait—apply now! We may close the vacancy early due to high interest.

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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