Job Description

About the Role

As an M&S Opticians Manager, you will be responsible for driving sales performance, building customer awareness, and growing the business while ensuring an exceptional customer experience. Your leadership will be key in managing a high-performing team, including clinical professionals, and fostering a culture of excellence. With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising your commercial awareness and strategic thinking to maximise performance.

Key Responsibilities

• Lead, onboard, and develop team members to reach their full potential
• Lead the promotion of M&S Opticians throughout the store to drive customer engagement
• Maintain high sales performance while ensuring excellent customer service
• Manage resources effectively to maximise sales and conversions
• Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service
• Work towards achieving Key Performance Indicators (KPIs) and sales targets
• Implement company policies, procedures, and systems efficiently
• Identify and implement strategies for business growth and customer retention
• Ensure compliance with data protection, safeguarding, and company policies

About You

You are an experienced retail or optical manager with a strong track record in driving sales, leading teams, and delivering outstanding customer service. A confident and inspirational leader, you excel at developing your team, fostering a high-performance culture, and maximising business growth. With strong commercial awareness, problem-solving skills, and a strategic mindset, you are always looking for ways to enhance the customer experience, efficiency and performance. Your ability to adapt, self-reflect, and implement improvements makes you a key driver of success.

Key Requirements

• Proven experience in people management within an optical retail setting
• Strong leadership and team development skills
• Ability to drive performance and achieve business goals
• Excellent problem-solving and critical-thinking abilities
• Strong technical and commercial awareness