Job Description

Store Manager

Educational Qualifications:

• Matric / Grade 12 (Minimum)
• Diploma in Business Administration / Sales / Marketing

Experience:

• 5 years experience in Retail Sales and/or Marketing, with up to 3 years at a Supervisory/Managerial level.

Major Responsibilities and Key Results Areas:

Retail Store Management:

• Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day-to-day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and others who understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional sales promotions; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotions, display plans, and analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results.

Compliance:

• Operates within controls and procedures to ensure the integrity of The Company.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in maintaining a risk register, reporting discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.
• Provides a safe working environment, adhering to Health, Safety, and Environmental procedures, ensuring they are understood and practiced by the team at all times.
• Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

Customer Service Management:

• Maintains effective working relationships with customers (both internal and external) to provide the highest quality of services.
• Represents The Company in meetings with relevant stakeholders.