Job Description

The Night/Weekend Manager is responsible for leading the store during evening and/or weekend shifts to ensure a consistently exceptional guest experience, efficient operations, and a positive, high-energy team environment. This role oversees shift execution, upholds brand standards, drives speed & accuracy, and supports team members through coaching and hands-on leadership.

Key Responsibilities

• Lead the team during assigned night and weekend shifts; act as the manager on duty

• Ensure fast, friendly, and accurate service while upholding Scooter’s hospitality standards

• Monitor cash handling, register accuracy, and safe drops in accordance with company policy

• Maintain cleanliness, product quality, and food safety standards throughout the shift

• Resolve customer concerns calmly and professionally in real-time

• Coach and support team members to meet productivity and service goals

• Communicate shift notes, issues, and successes to Store Manager/District Manager

• Support completion of nightly or weekend operational tasks (stocking, cleaning, close procedures, etc.)

• Model Scooter’s values and culture of excellence at all times

Qualifications

• Previous experience in food service or retail leadership preferred (shift lead or above)

• Strong communication and problem-solving skills

• Ability to multitask and remain calm in a fast-paced environment

• Dependable and self-motivated with high standards for guest service

• Able to work nights and weekends consistently

• Must be 18+ and able to meet Scooter’s physical demands (standing, lifting up to 30 lbs, etc.)

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.