Job Description

The position holder is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively.

Major Responsibilities

• Maintain smooth operations of a few stores, excellent client services including repairs.
• Responsible for achieving sales target, improving productivity, and delivering profitability.
• Optimize sales through effective implementation of strategies, new launches, and initiatives.
• Seek continual improvements to enhance brand experience, repeat visits, and incremental purchases of full price items for our clients.
• Motivate and drive the team to achieve KPIs.
• Provide coaching, training to the team to improve customer service and product knowledge.
• Provide timely feedback to key functions to maintain healthy inventory, timely market information and forecasts.
• Provides sales achievement, weekly/monthly operations report.
• Performs any other responsibilities as assigned by the Management.

Experience Requirements

• Minimum 6 years of relevant experience in retail industry with at least 3 years at shop supervisory level.
• Previous experience in Luxury sector is preferred.
• Strong ability in staff management.
• Excellent customer services and communication skills.

Computer Skills

• Proficient in Microsoft Office (Word, Excel, Power Point)

Language

• Excellent spoken and written English

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.