Job Description

Who We Are

ThirdLove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.

Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Dave Spector, Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013, they created ThirdLove — a third, better option, which doesn’t force us to choose between being sexy or comfortable.

What Our Team Embodies

Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at ThirdLove is inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you.

What We Are Looking For

We are seeking an innovative and engaging Store Leader to help us launch our new ThirdLove boutique in San Jose. This leader will build and mentor dynamic teams, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody ThirdLove’s values while ensuring operational excellence and a welcoming store environment.

What You Will Own And How You Will Make A Difference

1. Influence and inspire a team to create memorable in store experiences and foster a positive environment
2. Ideate, create, and execute action plans to drive sales and client engagement
3. Recruit top talent for all positions in store including Sales Associates and Sales Supervisors
4. Ensure store standards including fitting and servicing clients, visual merchandising and operational tasks (inventory counts, tagging, receiving, and processing shipment)
5. Curate and execute fruitful in-store activities and events on a regular basis to drive store traffic and engagement
6. Support with new store openings in the Bay Area as needed
7. Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Slack, and Google Office is a plus
8. Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
9. Build out team schedule while managing payroll effectively
10. Keep an agile work schedule to support business needs; including days, nights, weekends, holidays. Must work at least 40hrs/week

Who You Are

Team Leadership Recruit, train, and mentor store staff, including Sales Associates and Supervisors, to create a positive and productive team culture.

Sales and Client Engagement Develop and execute action plans to drive sales, increase client engagement, and meet key performance indicators (KPIs) such as conversion, AOV, and UPT.

Operational Management Oversee store operations, including cleanliness, visual merchandising, inventory management, and shipping/receiving tasks. Ensure completion of opening/closing procedures.

Store Activations Curate and execute in-store activations, and support new store openings as needed.

Technology Utilization Leverage technology and systems (e.g., Shopify, Endear, Slack, Google Office) to improve operational efficiency.

Scheduling and Payroll Manage team schedules and payroll while ensuring business needs are met, working flexible hours, including nights, weekends, and holidays.

Customer Experience Maintain a strong floor presence, ensuring exceptional customer service and product knowledge to support clienteling and brand advocacy.

Performance Management Set and track team goals, ensuring tasks are completed on time and to a high standard.

You Have

• 2+ years of direct management experience
• 3+ years of customer service and/or retail experience; background in similar category preferred
• Must be at least 18 years of age
• Must be able to maintain an active store presence, including standing and walking for extended periods of time
• Comfort with using a ladder and lifting a maximum of 50lbs

ThirdLove Offers You

• Competitive salary
• Flex time off
• Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify

Compensation

75-90K Annually