Job Description

At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business.

Job Responsibilities

Main objectives include, but are not limited to:

People

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members.

• Lead your team to deliver excellent customer experience and meet service and retail sales targets.

• Organize regular meetings with management to discuss business updates, issues and opportunities.

• Evaluate employee performance and develop individual career development plans.

• Must have the ability to understand and adapt to change as this is vital to the growth of the business.

Operations

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.

• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.

• Effectively manage all stock inventory and forecasting for service and retail.

• Address customer issues and queries in an accurate and timely manner.

• Evaluate existing business procedures and recommendimprovements.

Sales

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events.

• Evaluate existing business procedures and recommendimprovements.

Profit

• Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability.

Job Requirement

• 3-5 years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary

• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.

• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level

• Strength in Lead and mentor others

• Driven, self-motivated, and hold yourself and others to exceptional standards.

• Strong influencer, possessing verbal and written communication skills.

• Enjoy collaborating with others and thrive in a team environment.

Direct Reports:

The Store Manager is a direct report for the store team. The Store Manager reports directly to the Regional Manager.

Equal Opportunity Employer

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance:

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com

Employment Agencies:

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.