Job Description

Sales Manager (Bilingual)

Blue Fig USA, the largest authorized retailer of Cricket Wireless in Florida, is committed to providing outstanding customer service and a superior sales experience. We are looking for a highly motivated and experienced Bilingual Sales Manager to lead our sales team, drive performance, and ensure our customers receive exceptional service. If you are passionate about sales, leadership, and working in a dynamic environment, we invite you to join our growing team.

Key Responsibilities:

- Lead and manage a team of sales associates to meet and exceed sales targets while delivering excellent customer service.

- Provide ongoing training and development to sales associates to improve their sales techniques, product knowledge, and customer engagement skills.

- Maintain comprehensive knowledge of products, services, and industry trends to effectively inform and assist customers.

- Foster a positive, motivating, and collaborative work environment that promotes teamwork and high performance.

- Monitor sales performance metrics, analyze sales data, and implement strategies to optimize results.

- Ensure compliance with company policies, procedures, and standards.

- Address customer inquiries and resolve issues promptly to ensure customer satisfaction.

- Support recruitment, onboarding, and performance evaluations of sales staff.

Skills and Qualifications:

- Bilingual proficiency in English and Spanish (both written and verbal) is required.

- Proven experience in sales management, preferably in retail or telecommunications.

- Strong leadership and team-building skills.

- Excellent communication and interpersonal skills.

- Ability to motivate and inspire a sales team to achieve goals.

- Knowledge of sales techniques, customer service principles, and industry trends.

- Ability to analyze sales data and develop strategic plans.

- High school diploma or equivalent; bachelor’s degree preferred.

- Flexibility to work weekends, evenings, and holidays as needed.

At Blue Fig USA, we value our team members and are dedicated to fostering a positive work environment that encourages growth and development. Join us and be part of a company that is committed to excellence and customer satisfaction. We offer competitive compensation, ongoing training, and opportunities for career advancement.

Requirements

EDUCATION and/ or EXPERIENCE:

• High school diploma or equivalent, college degree preferred.
• Retail sales management or customer service management experience.
• Proven leadership skills.
• Demonstrated ability to meet/ exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS:

• Experience in prepaid wireless sales management.
• Retail sales management or customer service management experience.
• Bilingual / English & Spanish proficiency.

SALARY/ BENEFITS:

• Base Salary Range $15.00 hourly + Monthly Sales Bonus Eligible.
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days

JOB TYPE:

• Full-Time
• Hourly - Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS:

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching.