Job Description

Areas of Responsibility: Customer Experience Be professional Manage customer interactions, complaints and requests Optimize selling space and drive replenishment to ensure stock availability Conduct floor walks to ensure housekeeping disciplines are adhered to Store Profitability o Sales - meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement Store Disciplines & Productivity Ensuring that monthly store audit benchmarks are achieved and improved upon Risk Management Effective stock control and stock management Effective cash handling procedures and controls Lead, develop and retain team members Performance development culture and team effectiveness o Leading, developing and coaching the team o Basic IR Requirements Job Specification s Grade 12 Completion of all required Wellness Foundation Training + Wellness Managerial training o Minimum 3 years Wellness retail experience (including managerial experience) Wellness on-the-job Store Leader training A genuine interest in health and wellness - brand ambassadors Fully computer literate o Strong written and verbal communication skills Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management Own transport essential o Competency Assessment Achieved Admin qualification - a retail management diploma or degree would be advantageous Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience) A genuine interest in health and wellness - brand ambassadors o Fully computer literate o Strong written and verbal communication skills Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management