Job Description

In Short:

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC)

team and take on the responsibility to lead our new store opening in Osaka.

On will rely on you to help co-define the various store operation processes ahead of

the opening. That includes supporting our Talent Team in hiring a dream team of

service-minded Sales Advisors who will - under your leadership - run the store on a

daily basis.

Once the doors have opened, you will be in charge of the store’s overall

performance and delivering exceptional customer service every day. You will

oversee all store related operations from inventory to IT systems to customer flows,

as well as all internal team related responsibilities and external partnerships (e.g.

community building).

Your Mission:

• Continuously embrace and communicate On’s values and brand philosophy
• in team and customer interactions
• Hire & Manage schedules for all store advisors, collaborate with our Talent
• team for talent administration & development (e.g. payroll, onboarding, career
• progression and recruiting)
• Establish and build external partnerships to boost community engagement
• Take responsibility and create business drivers for store performance and
• monitoring of relevant store KPIs
• Oversee inventory management and BoH (Back-of-House) processes for
• optimized stock levels and FoH (Front-of-House) operations for exceptional
• customer service
• Support piloting, innovation and implementation of new retail solutions
• Execute product strategy and work closely with our sales planning and retail
• marketing team for optimize sales funnel & visual merchandising
• Ad hoc duties as needed

Your Story:

• 6+ years of experience in a customer-focused setting including 3 years
• managerial responsibilities
• Operational retail experience in a premium, sports, tech and / or fashion
• environment is a strong plus
• A collaborative team player with strong interpersonal, hospitality and
• communication skills
• Experience creating interactive and meaningful experience for your
• customers and team members
• An entrepreneurial spirit and exceptional organizational skills to proactively
• anticipate future store needs
• Ability to read, write and speak Japanese and English
• Ability to work weekends, evenings and holidays as needed

Your Team:

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.