Job Description

Store Leader, Operations, Regent Street, London

Department: Retail EMEA

Employment Type: Full Time

Location: Regents Street, London, England, UK

Reporting To: Lauren Leeson

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers.

Store Leaders play a key role in delivering an elevated retail experience while driving operational excellence and commercial performance. In flagship environments such as Regent Street, Store Leaders partner closely with the Store Director to translate broader retail strategy into strong in-store execution.

This role requires a balance of strategic thinking, operational discipline, and people leadership to ensure the store performs at the highest level while delivering an exceptional customer experience.

Strategic Leadership

In a flagship environment, Store Leaders operate with the mindset of a Store Director within a smaller footprint. They support the development and execution of store strategies aligned with broader retail priorities, ensuring the store performs at a global SKIMS standard.

Team Leadership & Escalation Ownership

Store Leaders provide direct leadership to Assistant Store Leaders and Team Members and serve as the first point of escalation for operational, customer, and team-related matters. They model exceptional service behaviors while fostering a culture of accountability, purpose, and belonging.

Building High-Performing, Inclusive Teams

Store Leaders support the development of diverse, high-performing teams through inclusive leadership, coaching, and clear expectations that empower team members to grow and succeed.

Operational Excellence & Compliance

Store Leaders maintain accountability for operational excellence across the store. They ensure company policies, safety standards, and loss prevention protocols are upheld while protecting company assets in a high-volume environment.

Cross-Functional Partnership

Strong communication and stakeholder management are essential. Store Leaders partner closely with Retail Operations, Visual Merchandising, Allocation, and People & Culture to ensure store execution aligns with business priorities and brand standards.

Operations Store Leader

The Operations Store Leader owns the operational infrastructure of the store, ensuring processes support a high-volume retail environment.

This role drives performance through operational planning and execution across inventory accuracy, product flow, replenishment, and shrink control. Through strong operational leadership, this role ensures product availability, stock accuracy, and efficiency that support both customer experience and store profitability.

Key Responsibilities

• Support daily store operations with a focus on operational excellence and consistent process execution
• Oversee Back of House operations including shipment, inventory accuracy, and stockroom organization
• Manage replenishment, size integrity, and product availability
• Own damage processing, returns, and inventory-related operational tasks
• Maintain store supplies, equipment, and technology
• Ensure adherence to operational policies, safety standards, and loss prevention protocols
• Provide strong floor leadership during peak hours, modeling customer-focused service
• Lead team training on product knowledge, fit, and function
• Coach the team on visual standards and product placement
• Utilize reporting tools and data to support inventory accuracy and KPI performance
• Partner with the Store Leader and HQ teams to share insights on product flow and customer feedback
• Support floor sets and operational initiatives that drive business performance
• Adapt to changing priorities while supporting multiple areas of the store
• Communicate clearly and contribute to a culture of trust and collaboration

Skills, Knowledge and Expertise

• 2–4 years of experience in retail leadership or operations
• Strong knowledge of inventory systems, shipment handling, and operational processes
• Strong customer service mindset and ability to resolve issues effectively
• Excellent communication and team leadership skills
• Strong problem-solving and organizational abilities
• Passion for the SKIMS brand and ability to represent our values
• Ability to stand, move throughout the store, and lift up to 40 pounds
• Open availability including evenings, weekends, holidays, and overtime