Job Description

General information

Name
Store Leader - Casuarina
Ref #
61176
Date
Monday, May 11, 2026
Full / Part Time
Full Time

Description & Requirements

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

Bupa team members have access to a range of health and wellbeing benefits, from optical and dental discounts through to subsidised health insurance.

At Bupa, we’re big on learning and development, and some of the best careers begin in our customer-facing teams. As a customer-first business, we know that no one understands our customers better than the people who serve them every day.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job

If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

Based in our Casuarina, Darwin store and working towards customer growth activities you will provide individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products.

As the local face of Bupa, you will also work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members

Taking a customer needs-based approach, as a hands-on leader, you will assist our existing Bupa members in their day to day transactions, ensuring that they understand the full value of their health insurance product, provide solutions to any identified concerns or unmet needs and educate members on all the benefits they can access.

You will be the face of Bupa for our members and the community. As a dynamic leader, you will provide day-to-day management of a retail store team and maintain a superior Sales and Service ethos within the retail environment.

Specifically, you will drive and support the achievement of the retail store's business objectives, sales, retention, customer satisfaction, and quality and productivity targets through proactive and sophisticated means (e.g. new store technologies and services, new ways of working and health partner initiatives).

Alongside this, you will be responsible for leading your people, developing authentic and genuine environments for them to grow and setting an example for extraordinary performance.

About You

You will combine your drive for sales, together with your proactive, customer focused approach, to provide your customers with the best possible solutions and service.

With a resilient attitude, you will enjoy leading your team within a dynamic and ever-changing environment and have a lively and enthusiastic approach, taking a positive, can-do attitude into everything you do.

As a well-established Sales Leader, you will be aspiring to demonstrate and build upon your leadership capabilities and take on responsibilities including coaching and mentoring of staff, reporting and assisting with operational requirements.

Why you’ll love it

Bupa’s Health and Wellbeing program, Viva Healthier and Happier has been designed to provide benefits for Bupa employees, and at times, their friends and family. Encompassing all aspects of health from mental to physical, social, financial and environmental, we are committed to ensuring all our people feel their best self.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location
HI Retail - Casurina
Recruiter
Siobhan McKenna