Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
As part of the Store Development team, the Store Improvement Specialist serves as an integral cross-functional coordinator, playing a crucial role in managing snag processes for new store openings and existing upgrades, ensuringtimelycapture and resolution of snags to enhance operational efficiency. You will develop strategies to reduce communication delays between contractors and retail teams while also coordinating with various departments to streamline procurement processes andfacilitateseamless store openings.
MAJOR ACCOUNTABILITIES:
Snag and Improvement Management
Oversee snag processes for new store openings and existing store upgrades.
Develop and execute strategies to minimize back-and-forth communication with contractors and retail teams.
Ensure timely capture, follow-up, and resolution of snags and improvement points.
Operational Efficiency
Create analyses and proposals for store opening strategies.
Coordinate with relevant teams to implement opening strategies seamlessly.
Oversee improvement projects and coordinate with stakeholders.
Procurement Process Facilitation
Act as the main point of contact between the procurement team and other departments.
Streamline and manage day-to-day procurement tasks.
Compile and disseminate procurement needs and updates via weekly emails and meetings to relative stakeholders.
Team Collaboration
Facilitate communication and coordination between the GC, retail team, and other stakeholders.
Lead regular meetings to address ongoing tasks, snags, and improvements.
Ensure alignment of all involved parties towards achieving operational goals.
Snag Resolution Rate
Target: Achieve a 90% snag resolution rate within the first two months of new store openings.
Measure: Number of snags resolved divided by the total number of snags identified
Operational Efficiency Metrics
Target: Reduce the time taken to complete store openings by 20%.
Measure: Average time taken from store opening strategy initiation to completion.
Procurement Process Efficiency
Target: Decrease the procurement cycle time by 25%.
Measure: Total procurement cycle time from requisition to delivery.
Improvement Projects
Target: Ensure 75% of projects are achieved and ensure that we cut down on the amount of time they are completed.
Measure: Percentage of installations completed on time divided by total installations planned.
REQUIREMENTS FOR SUCCESS
Relevant number of years of experience in Design, Architecture, Construction, or retail development roles with proven delivery experience.
Advanced working knowledge of AutoCAD (creation and execution of drawings) and familiarity with the Adobe Creative Suite and Acrobat.
Strong ability to interpret KPIs and diagnose store performance issues, combined with the ability to read and execute technical drawings.
Capable of planning, coordinating, and delivering multiple store improvement initiatives end-to-end.
Ability to effectively collaborate with store teams, contractors, and cross-functional stakeholders, ensuring alignment and execution.
Focus on delivering measurable improvements in store performance, efficiency, and customer experience.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €300 travel allowance each month
Hybrid working
On-site Gym
Employee Discount
Work from-home allowance
Home working equipment
Sports subscription services
Flexibility to work 20 days from anywhere each year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
