Job Description

Overview

The Store Director will oversee the operations of the store to ensure customer satisfaction by achieving the Roche Bros. mission and beliefs. This person will be responsible for the operation of the store by ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.

Minimum Qualifications

1. Must be 20 years of age;2. High school diploma or equivalent;3. Must have prior department manager experience.4. Successful completion of all sections of the assistant store manager training program.5. Ability to display initiative and work with limited supervision.6. Must be Servsafe certified.7. Must be able to read and write English adequately.8. Ability to speak, understand and follow English instructions.9. Must meet core requirements for store manager.
2. Authorization to work in the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).

Treat customers and associates in a courteous and friendly manner, commit to the “Golden Rule” and contribute to team building.

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and professional manner. Give the best service anywhere!

Guarantee outstanding product quality and presentation by supporting department managers and coordinating with merchandisers.

Enforce hiring practices that provide equal employment opportunities for all without regard to race, color, religion, sex, age, national origin, or disability.

Ensure fair and consistent treatment in administering discipline to promote high associate morale.

Confront problems positively and directly and use counseling sessions properly when necessary.

Conduct weekly sales meetings with department managers to establish and achieve merchandising, sales, and profit objectives; meetings that benefit the store and company.

Plan and organize own time and work assignments effectively; delegate tasks and responsibilities effectively.

Develop department managers to reach full potential in department and for future.

Maintain ongoing programs of safety awareness and loss prevention. Make your store the safest place to work and shop.

Develop the best-trained people in the industry, at every level of the store’s operation, by following through on training programs and conducting fair and regular performance reviews and returning them on time.

Maintain a super-clean store by enforcing proper sanitation procedures and exceptional housekeeping standards. Live by the “Cleaner’s Creed”.

Ensure that customer complaints are resolved to the full satisfaction of the customer.

Develop and maintain a positive image in the community. Become involved in the community and react to its needs.

Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry; this includes labor/scheduling laws, dress code & uniform requirements, sanitation regulations (particularly Roche Bros. Sanitation program), associate shopping policies, parking rules, administrative paperwork (accident forms, personnel forms, etc.), and accounting & payroll paperwork (logs, invoices, inventory forms, etc.).

Ensure that all schedules are accurate, within all labor laws, and within budget.

Ensure all wage and hour policies and regulations are adhered to.

Maximize profitability through creative merchandising and control of shrink.

Daily critique of the entire store.

Perform store self inspections.

Partake in store inspections.

Check over the weekly sales ad.

Ensuring that displays are creative and cross-merchandised in all departments; displays and cases should be kept full to company standards.

Product quality and presentation must meet company standards.

Ensure price integrity through proper pricing and price changes. Price changes should be accurate and timely, making sure that all departments are signed properly.

Guarantee that sale items are ordered properly and kept full.

Working carefully to reduce shrink and control waste with proper product handling.

Ensure that company standards of safety, proper food handling practices, sanitation, and productivity are maintained through training, delegation, supervision and evaluation.

Enforce all health regulations and cooperate with all governmental regulatory agencies.

Assure all records (inventories, etc.) Are maintained accurately and timely.

Minimize all store expenses without compromising store conditions or customer service levels (i.e., payroll, supply ordering and use, etc., others: utilities, rubbish, telephone, etc.).

Achieve payroll consistently by meeting budgets; communicate obstacles.

Achieve gross profits consistently.

Maintain ongoing security program at store level to protect company assets.

Control cash shortages (cashier and office), bad checks (follow up with phone calls and court), pilferage, shoplifting. Follow proper security procedures to prevent this.

Be aware of and communicate new trends in the industry and competitive activity.

Maintain a level of excitement in the store through demos or other programs that separate us from our competition.

Secondary Job Functions:

Ensure all department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)

Present favorable impression in dress, personal hygiene and business attitude.

Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.

Other duties as assigned by management.

Physical Demands: (per work day)

Managing the retail store location in order that it maximizes customer service, sales and profit while creating a positive relationship with the community and ensure fair treatment of all customers, associates, external and internal contacts; ensure that all departments achieves budget and department work plans. Must be a leader and a teacher, able to develop associates to their fullest potential, able to accomplish various goals through others; must be organized, self-confident, and committed to excellence.

Physical Demands: (per work day)

Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%

1. Standing: C surface type: tile/concrete2. Walking: C surface type: tile/concrete3. Sitting: O4. Carrying: O up to 50 lbs.5. Pushing: O up to 300 lbs.6. Lifting: O up to 50 lbs.7. Pulling: O up to 300 lbs.8. Climbing: O height: 8 ft9. Bending: F10. Balancing: O11. Stooping: O12. Kneeling: O13. Crouching: O14. Handling: O15. Fingering: C16. Feeling: F17. Crawling: N18. Reaching: F level: waist/overhead19. Talking: C20. Seeing: C21. Hearing: C22. Smelling: O

Repetitive Action:

Continuous movement of entire body

Job Location: (place where work is performed)

Retail grocery location

Working Conditions: environment involved is

X inside x outside x cold x heat x wet/humidity

Safety Risk Factors:

Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%

1. O loud noise2. F twisting of back and neck3. O slippery floor surface4. O cluttered floor surface5. O hazardous equipment (mechanical moving parts)6. O contact with sharp objects7. O contact with skin irritant8. O toxic exposure (see material safety data sheet)9. O nuisance dust, fumes, sprays10. O hazardous cleaning solutions

Schedules:

X varied x day x evenings x weekends x holidays

Machines, tools, equipment, etc.:

Safe, alarm systems, scanner, scales, adding machine, check encoder, hand held computer, lottery machine, phones/paging system, store computer system, bagging supplies, approved cleaning supplies, money gram machine

All department equipment as necessary, computer and computer programs, safe, ordering equipment

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $81,900 - $110,600 annually.