This role will manage end-to-end content planning, creation, and editing for social channels across priority catchments, within our stores, head office, and any other relevant locations.
This role is critical in capturing and highlighting our investments in brand partnerships, experiential activities, and new catchment experiences for use across social media, our website, and internal channels. This includes aligning local content to national brand platforms and mapping it against specific customer and commercial content pillars.
Bring the "Moments of Wow" from the customer strategy to life by producing high-quality, engaging content across our stores that maximises products, services, and Partner visibility. Content will feature a mix of short-form Partner-led and influencer-led socials, alongside longer-form in-store podcast and interview material. It should embrace a "User-Generated Content" (UGC) style that is raw and relatable, yet professional and well-planned.
Establish a "social-media-friendly" store environment that encourages community interaction and highlights a curated product range, drawing inspiration from industry leading examples, to actively encourage customer content creation. Utilise spaces like "The Box Studio" to provide a flexible area for filming short-form video and or interview scenarios aligned to our Local content franchises.
You will deliver end-to-end, cost-effective, high-impact marketing assets directly from the shop floor to utilise across a number of channels and platforms. Leveraging technical expertise in cinematography and post-production, you will manage rapid cutting, color correction, and audio mixing optimized for both commercial promo standards and fast-paced social feeds. Operating as a fully mobile unit directly within stores and dedicated areas like "The Box Studio," you will produce a consistent pipeline of content that balances a raw, relatable "User-Generated Content" style with professional planning.
This role will also play a key part in elevating Social branch accounts - supporting in the creation of social media guidelines and frameworks as well as supporting upskilling production and editing native to all social channels. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
For internal use only
#LI-HEADOFFICE
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September 13, 2026
£36,000.00 - £56,900.00 Annual
Permanent
35
Partnership Level 8
London Central Office, 1 Drummond Gate, London, , SW1V 2QQ
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focussed on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference, and we all own it.
Visit www.jlpjobs.com directly to view our current opportunities.
