Job Description

Who you are

We are pleased to announce the launch of our third physical Customer Meeting Point (CMP) in Bangalore — a Small Store L located in South Bangalore, one of the high-potential clusters of the city.
Following the delivery of our Standard Store in 2022 and Planning and Order Point (PaOP) in 2025, this new store marks an important milestone in our journey to strengthen market presence, while continuing to provide an omnichannel, customer-centric experience aligned with our long-term vision for the region. Small stores are designed to offer a complete IKEA experience in a more compact format to make us even more accessible to our customers in our markets.

We welcome applications from candidates with experience in Sales, Customer Service, Food, and Logistics, offering an opportunity to gain exposure across multiple store functions.

•You are passionate about creating a great customer experience in a fast-paced retail environment.
•You have a strong interest in home furnishing and understand customers’ everyday life needs.
•You are curious, proactive, and confident in approaching and communicating with people.
•You enjoy working in a team and collaborating across functions.
•You are eager to learn and continuously develop your skills.
•You have good digital awareness and are comfortable using systems and tools.
•You are organized, able to prioritize tasks, and make efficient use of your time.
•You bring a customer-first mindset and are business-minded and result-driven.
•You have at least 1 year of relevant experience in retail, sales, customer service, or a similar field.
•You can communicate clearly and politely in both written and spoken language.

Your responsibilities

•Deliver a great customer experience by actively engaging with customers throughout their shopping journey.
•Act as an ambassador of the brand by sharing knowledge about products and services with customers and colleagues.
•Support customers across different touchpoints, ensuring a seamless omnichannel experience.
•Maintain strong knowledge of the product range and contribute to offering complete and sustainable home furnishing solutions.
•Ensure the store is well-presented, fully stocked, and range presentation is up to date.
•Contribute to high product availability by supporting fulfilment processes, stock accuracy, and timely deliveries.
•Use systems and tools effectively to support efficient goods flow and operations.
•Work across different functions (Sales, Customer Relations, Food, or Logistics) based on business needs.
•Follow store routines and working methods to maximize efficiency at the customer meeting point.
•Ensure a safe and secure environment for customers and co-workers by adhering to health, safety, and compliance standards.

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.