Job Description

Store Clerk NE_NSC-Thrift Store Department-401
THE SALVATION ARMY

JOB DESCRIPTION
JOB CODE:
DATE: 07/01/20

JOB TITLE: STORE CLERK

INCUMBENT:

REPORTS TO: THRIFT STORE MANAGER

LOCATION: HIGH POINT, NC

FLSA STATUS: HOURLY

Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customers questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.

ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.

Prepares, processes and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.

Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepares and provides tax receipts as needed.

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Opens and/or closes store doors in accordance with the store schedule.

OTHER RESPONSIBILITIES:

Assists in pricing and tagging items in the store in accordance with established procedures.

Assists customers in carrying purchased/donated items in/out of the store.

Assists in disaster relief projects as needed.

Monitors work of volunteers working in store.

Performs other related work as required.

MATERIALS AND EQUIPMENT:

Cash Register Hand Truck General Office Equipment

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

High School diploma or G.E.D. and experience working in a retail store preferred,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

None.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of effective customer service techniques.

Knowledge of the principles and practices of basic mathematics.

MENTAL AND PHYSICAL ABILITIES:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to operate a cash register.

Ability to perform routine mathematical computations and count change.

Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.

WORKING CONDITIONS:

Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

STATEMENT OF PURPOSE:

The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!