Job Description

About the position

Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America’s most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together.

We are on a journey of continuous growth – now looking for our next star – a passionate Store Clerk.

This role has a mandatory Saturday shift every week and is responsible for stocking/inventory control, sales in person/phone/online, handling customer service issues, balancing and reconciling transactions in the store, helping with the growth of sales for the store, and increasing efficiency and workflow.

Essential Job Duties and Responsibilities:

• Operate a POS (Point of Sales) cash register system with accuracy in cash, bankcard, and invoice transactions.
• Reconcile cash register at the beginning and end of shift.
• Maintain knowledge and accuracy in all financial transactions, inventory transactions, polices, and procedures.
• Arrange shipping of phone or web orders via Fedex or USPS.
• Pack and ship orders, and ensure they are delivered on time.
• Work with customers to sell and ship discontinued, defective and overstock merchandise.
• Build a relationship with frequent buyers.
• Merchandise and stock store shelves.
• Handle customer service problems, both in person and on the phone.
• Assist marketing team on special projects as needed.
• Conduct an annual inventory reconciliation.
• Understanding or ability to learn the Shopify POS.
• Understanding or ability to learn Oracle.
• Certified or willing to be certified in operating a forklift.
• Other duties as assigned.

Minimum Requirements and Qualifications

A suitable background would be a solid experience within the following qualifications and experiences:

• Education: High school diploma or equivalency.
• Experience: 1 year experience in retail sales, cash register operation, general clerical work, accounting, and customer service.
• English language skills: Able to read, write, speak and comprehend English.
• Spanish Language skills: Able to read, speak and comprehend Spanish
• Math skills: Needs to be able to add, subtract, multiply, divide and calculate percentages in U.S. currency.
• Physical Demands: Ability to lift and transport up to 35 lbs. and stand at register for extended periods.
• Work environment: 1/2 of the time in the store selling, 1/2 of the time maintaining inventorying or stocking the store.
• Schedule: Able to be flexible with work hours to accommodate operations with mandatory Saturday shift.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• 2 years in retail sales, cash register operation, clerical work, customer service, and phone order experience
• 1 year experience with stocking, and inventory control.
• Knowledge of Shopify Point of Sales system a plus.
• Ability to make reasonable decisions.
• Must be fluent in English and Spanish.
• Ability to follow instruction verbally and written.
• Ability to use computer, cash registers and calculator.
• Ability to build relationships with frequent buyers.