Job Description

Store Associate

Are you our new service expert, who will help us go the extra mile?

At Swapfiets, we’re on a mission to make biking the easy, sustainable choice for everyone. We keep our members on the go by providing a high-quality ride including free check-ups and repairs. Joining us means becoming part of this purposeful mission, and working alongside a great team in a fast-paced, fun environment to make it happen!

Ready to join the ride of your life?

Your next ride starts here!

Do you enjoy playing host or hostess? Do you want to put a big smile on our member's face by providing awesome service and performing small bike repairs in the shop? Are you looking for a fun, flexible job at a fast-growing sustainable scale-up? Then this is the job you’re looking for!

Benefits for a smooth ride!

• Your own Swapfiets 🚲 (lease);
• Fixed working hours/days;
• Group insurance by AG;
• A competitive hourly wage of €13.35;
• Work fuelled by purpose! We offer a lot of responsibility, challenging and dynamic work;
• Become part of Swapfiets's fun operation! Our regular team meetings always include food/drinks and a good time, while we also do bigger team events!
• Learn new skills on the job. No day is the same!
• Training opportunities and growth possibilities within Swapfiets (you can even move cities or countries with us!);
• No seasonal work - we work all year round!
• A fun working culture with flat hierarchies and a tight-knit team;

How you pedal us forward!

• Work in the store and deliver outstanding Swapfiets service to members;
• You’re the first point of contact for (potential) members, helping them set up a new subscription or providing support with any issues they might have
• You keep the shop clean, tidy and organized
• Drive upselling value by offering additional products desired by our members
• You will perform smaller bike repairs on site at the shop, so our members can happily keep biking

The gear you need!

• Available to work a minimum of 9 hours per week on weekdays, with occasional availability on Saturdays;
• Understand and speak English and Dutch;
• Affinity with bikes and service;
• Whether working independently or as part of a team, you always work successfully!;

Pedaling Towards Inclusivity at Swapfiets!

At Swapfiets, we believe in the power of diversity and inclusivity. While we’re proud of our progress, we know there’s more to do. Research shows underrepresented groups often hesitate to apply unless they meet all requirements, but we don’t check all the boxes either! We value equal opportunity, unique perspectives, and diverse experiences. So, even if you don’t see yourself represented on our team, we encourage you to apply, because when we pedal together, we go further!