Job Description

JOB TITLE: ASSISTANT STORE MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

IMMEDIATE SUPERVISOR: STORE MANAGER

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical

part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army Thrift Stores serve the community by providing an outstanding retail experience while helping to restore and transform lives. We provide our customers with the best selection, exceptional service, and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Preferred minimum of 2 years previous Retail Management/Supervisory experience
• Must have understanding of basic office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Drivers license, be able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling

clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.

• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

LEADERSHIP CORE COMPETENCIES:

• Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.
• Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.
• Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment Assistant Manager Job Description

to established goals, core values and objectives.

• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.
• Continuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC

merchandising standards (CNO Standards) and donations.

1. Assumes responsibility for all day-to-day store operations in the absence of the Store Manager.
2. Assists Store Manage to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
3. In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining

accurate employee payroll records including daily monitoring of time and attendance edits.

1. Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
2. Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
3. Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
4. BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals as outlined in Standard Operating Procedures/Job Description.
5. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at your location.
6. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits, products for sale, store equipment, and building security. The ARCC policy requires daily logging and

completing cash deposits. The building must be secured during non-operating hours with alarm system arming and alert protocol.

1. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting

and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.

1. Completes all tasks as assigned by the Store Manager, District Sales Manager, Command Retail Directors and Command Administration.
2. May transfer or be relocated from store to store based on business needs at the direction of Command Retail Directors and Command Administration.

Assistant Manager Job Description

1. Other written or verbal duties may be assigned by the Store Manager, District Sales Manager, Command Retail Directors and Command Administration