Job Description

IKEA Greenwich are looking to welcome Store Co-workers to our fantastic store team!

As a Store Co-worker, you'll play a key role in ensuring every customer enjoys a smooth, positive and inspiring shopping experience. This is a multiskilled role that offers variety and the opportunity to work across different functions and departments throughout the store.

You'll primarily support our Checkouts, Customer Services and Product Quality & Recovery teams, helping customers with purchases, returns and queries, while also ensuring returned and recovered products are processed efficiently and made available for resale wherever possible. You may also have the opportunity to support other areas of the store, making every day different and rewarding.

If you're passionate about customer service, enjoy working as part of a team and thrive in a fast-paced environment, we'd love to hear from you!

WHAT WE OFFER

• The Start Date of employment will be 5th October 2026.
• Competitive hourly rate of £14.80 per hour.
• 12 or 16 Hours working 3-4 days per week, including evenings and 3 in 4 weekends working.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• iBenefits – Rewards & discount portal.
• Free healthy meal option, salad bar, fruit and hot/cold drinks.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• Able to multitask effectively, manage your own workload, and work collaboratively as part of a team.
• Ability to use your initiative, analyse the shop floor and decide priorities with the customer at the heart of the operation.
• Bring a strong customer-first mindset, enjoying varied daily tasks and making customers feel valued.
• Retail or customer service experience is helpful, but a proactive, hands-on attitude is just as important.
• Confident using computers and technology to support day-to-day tasks.
• Highly organised and detail-oriented, able to prioritise work and stay composed in a fast-paced environment.

WHAT YOU'LL BE DOING DAY TO DAY

• You will adopt a flexible approach to working, being part of a store team to take responsibility for all areas of the store. This will include customer facing roles, such as sales, checkouts, returns, fulfilment and stock replenishing. You will mainly be based within our Customer Services, Checkouts and Product Quality & Recovery functions.
• You will use the IKEA vision of a better everyday life at home and prioritise the customer experience by interacting with guests and promoting products to align with their needs to create a memorable shopping experience.
• Support maximising sales by ensuring all areas of responsibility are clean, fully stocked, all products priced, well presented and easy to shop. Some products may involve heavy lifting.
• You may carry out manual handling and heavy lifting of various stock. Using pump trucks and trolleys to safely and efficiently transport heavy goods within the warehouse.
• You will need to use the appropriate stock ordering processes and systems to secure quality ingredients, support food safety, reduce waste, and pick and prepare customer orders in a timely manner.
• Ensure all safety protocols and regulations are followed for a secure environment for both our customers and co-workers.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and be valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited to a face to face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email jack.mcskeane@ingka.ikea.com and I will be happy to help!