Job Description

IN SHORT

Become an essential part of On’s Direct-to-Consumer (DTC) Retail team as we continue to shape the movement landscape in the heart of Melbourne.

As a Store Advisor at our Emporium location, On will rely on you to deliver an elevated, high-touch retail experience to our community of runners, commuters, and movement enthusiasts. You will serve as the heartbeat of our shop floor embodying On’s core values, guiding guests through our Swiss-engineered product range, and inspiring everyone who steps inside to move.

MEET THE TEAM

Home to evening run clubs, vibrant retail culture, and constant movement, our Melbourne CBD team lives at the intersection of performance, design, and community. Working alongside your local store crew, regional leaders, and global network, you’ll help redefine premium retail standards and deliver the ultimate WOW factor daily. This team operates out of our Emporium in Melbourne’s lively city center.

YOUR MISSION

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

YOUR STORY

• Experience within a retail or customer facing work environment is a strong plus.
• A background in the Running, Fashion or Sports Industry is preferred but not required
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

Peak Season Availability: Flexible availability to work across key retail trading windows, including weekends, key sales events, and the upcoming Christmas and Australian Open peak periods (November through January).

WHAT WE OFFER

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.