Job Description

IN SHORT

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Sydney.

As one of the first hires of the Sydney Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.

MEET THE TEAM

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

YOUR MISSION

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

YOUR STORY

• Experience within a retail or customer facing work environment is a strong plus.
• A background in the Running, Fashion or Sports Industry is preferred but not required
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

Peak Season Availability: Flexible availability to work across key retail trading windows, including weekends, key sales events, and the upcoming Christmas peak periods (November through January).

WHAT WE OFFER

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.