Job Description

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Stock Supervisor who can orchestrate and guide the store team to ensure compliance with Valentino guidelines, optimize the efficiency of store back-end processes, and uphold the highest standards of care for the company's product. Serve as the crucial link between the back and front of house, supporting the sales team and Store Operations Manager with seamless stockroom management and back-end processes that enhance the overall client experience.

Ideal candidate should be bilingual English/Spanish.

POLICIES & PROCEDURES:

• Support the Store Manager to ensure the implementation of retail operation policies related to the Back-of-house management

STOCK EFFICIENCY AND PRODUCT FLOWS:

• Implement effective and rational organization of sellable products in the store to better support the sale process and minimize client waiting time.
• Support the sales team with prompt merchandise replenishment, ensuring seamless availability on the shop floor.
• Manage orders and organization of not sellable products such as no-core material (stationary, packaging and uniforms)
• Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service.
• Ensure the omnichannel "ship-from-store" orders (where applicable) are promptly executed to minimize cancellation rates and enhance client satisfaction
• Ensure the implementation of all policies and procedures, utilizing effectively the company tools and systems (SAP, Smart XP, PRISM, SAP, After Sales App etc.).

INVENTORY:

• Execute cycle counts on a regular basis and annual stock-takes involving the store team
• Track reconciliation of stock discrepancies to be performed, promptly reporting any stock loss, thefts cases and unusual stock adjustment cases for approval
• Partner with the Store Manager to define action plans contemplating loss prevention activities and regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.)
• Support the Store Manager in the implementation of Loss Prevention policies and in managing potential challenges

BEFORE AND AFTER SALES PRODUCT MANAGEMENT:

• Implement solid control over merchandise promptly identifying defective or damaged items
• Ensure proper product handling and care to avoid damages and missed sales opportunities
• Assist Colleagues in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care.

CORE COMPETENCIES:

Operational Leadership: Ability to orchestrate and guide the store team, ensuring adherence to guidelines and optimizing back-end processes to support seamless store operations.

Inventory and Stock Management: Expertise in inventory accuracy, stock discrepancy resolution, and effective stockroom organization to enhance product availability and flow.

Loss Prevention and Compliance: Strong skills in implementing policies, conducting audits, and addressing stock-related challenges to safeguard company assets and ensure operational integrity.

Client-Centric Support Proficiency in ensuring product availability, handling before-and-after-sales processes, and delivering exceptional client service through prompt and efficient support.

Collaboration and Coordination: Ability to act as a bridge between the back and front of house, working closely with the sales team and management to drive efficiency and elevate the client experience.

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.