Job Description

Inventory & Stock Management

• Maintain accurate stock records across Harrods and Selfridges Counters.
• Process all deliveries, transfers, returns, damages and stock adjustments accurately and within company timelines.
• Ensure all stock is correctly ticketed, security tagged and stored according to company & retailer standards.
• Conduct regular cycle counts and stock checks to maintain inventory accuracy.
• Investigate and resolve stock discrepancies, negative stock positions and inventory variances.
• Monitor slow-moving stock and communicate opportunities for stock optimisation.
• Ensure all stock locations are organised, clean & tidy, clearly labelled, safe and compliant at all times.

Replenishment & availability

• Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate
• Ensure timely replenishment of all fragrance & beauty lines.
• Maintain optimal stock levels on counter, in proximity stockrooms and within back-of-house areas.
• Monitor bestsellers and proactively replenish to maximise sales opportunities.
• Support launch periods by ensuring stock is available ahead of launch dates.
• Manage tester replenishment and support sampling requirements.
• Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations.

Operational Excellence

• Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.
• Act as the key operational support partner for Beauty Consultants and Counter Managers.
• Ensure efficient processing of customer orders, reservations and collections.
• Support aftersales requests, returns and defective product management.
• Maintain high standards of housekeeping within all stock areas.
• Ensure compliance with all health and safety procedures.
• Develop and maintain, good and constant communication with your line manager and/or Store Manager
• Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.
• Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).

Merchandise

• Maintain and develop and be proactive with in-depth product knowledge through product training
• Ensure merchandise is handled with care and consideration. .
• Inform your Business Managers with any new stock arrivals instore.

Reporting & Administration .

• Maintain accurate reporting within all stock management systems.
• Track and report stock accuracy KPIs.
• Monitor delivery performance and stock availability.
• Produce regular stock updates for retail management teams.
• Support forecasting through visibility of stock levels and potential risks.
• Escalate stock shortages, quality concerns and operational risks promptly.

Loss Prevention & Compliance

• Follow all stock handling and security procedures.
• Support investigations relating to stock loss and inventory discrepancies.
• Maintain strict controls over testers, samples and damaged stock.
• Ensure all audit and compliance standards are consistently achieved.

Profile Requirements

• Organised, flexible and reliable
• Excellent communication skills
• Good IT Skills
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure

Skills & Experience

• Proven previous stock control, stockroom or inventory management experience required .
• Experience within luxury retail, premium beauty, cosmetics or fragrance preferred.
• Strong organisational and planning skills.
• Excellent attention to detail.
• Comfortable working across multiple store locations.
• Strong numerical and analytical capability with good Microsoft Office skills
• Experience using stock management systems.
• Ability to prioritise workload during peak trading periods.