Job Description

Contract Type:

Regular

Reports To: Operations Manager

Salary: £28,870

Contract Type: Permanent, Part-time (20 hours per week)

Department: Field Operations

Location: Slough

Role Purpose

To deliver a world class service to customers, responsible for all aspects of physical and system-based stock management and undertake deliveries of stock as required, as per internal and external customer requirements.

Key Accountabilities and Responsibilities

• To meet or exceed customer service standards (e.g. customer service targets, delivery times, customer satisfaction measures, flexible approach to changes in customer demands)
• To be responsible for all elements of stock management
• To be the face of Belron UK Ltd, maintaining high personal standards for yourself, the Company vehicle, the Centre and customer
• To consistently meet or exceed standards in the delivery of vehicle glass and other products and to ensure that Belron UK Ltd quality and other standards are adhered to
• Achieve a high standard of accuracy when completing paperwork and when using IT systems
• To support all opportunities to increase sales and develop the business of Belron UK Ltd, whilst supporting effective cost management and enhancing customer service
• Consistently support the team in meeting or exceeding key performance measures
• To liaise effectively and build strong relationships with both internal and external customers, including Autoglass® Technicians and DST
• To adhere to the Belron UK Ltd Health and Safety procedures and use safety equipment provided
• To undertake training and coaching as required to increase personal skills to achieve performance standards
• Plan, organise and prioritise work load using multiple applications and computer systems to ensure internal and external customers are served
• Manage information reports relating to stock management of the associated stock locations (if applicable)
• Resolve complex stock issues to maintain high levels of stock accuracy
• Contribute towards the engagement and effectiveness of the team
• To carry out ad hoc activities to support the Operations Manager
• Carry out Glass Repairs and other ad-hoc duties to support Autoglass® Technicians

Key Experience, Knowledge and Skills

• Great communication and customer service skills
• Self motivated, with the ability to work within a team or individually, as required
• Positive mind-set
• Builds strong, credible relationships with colleagues within Belron UK Ltd
• Has high quality standards
• Highly flexible and is able to adapt to circumstances
• Basic computer skills essential, coupled with being receptive to system training
• Full UK driving licence (ideal but not essential)
• Decision making skills

Key Performance Indicators & Measures

• Achievement of stock management costs (profit and loss)
• Achievement of key performance measures including Failed Before Start
• Achievement of driving style targets
• Customer feedback

Key Relationships

• Operations Manager
• Autoglass® Technicians
• Wholesale customers
• District Support Team
• Bardon Distribution Centre

Spirit of Belron®

Our people, our values and our ways of working define who we are. Ensure the Spirit of Belron® is at the heart of everything you do.

• Be a role model for our values and way of working
• Create trust and respect in others – act with integrity at all times
• Be authentic; be yourself, with skill
• Be known for taking a stand for what is right and important
• Always operate in a manner which is responsible and ethical
• Value the differences in people; treat everyone with dignity
• Be generous with your time for others to enable them to be successful
• Be proud of your business area and be proud of Belron®
• Connect with the local community to delight local stakeholders