Job Description

Contract Type:

Regular

AboutAutoglass®andLaddaw®

We’re arecognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless ofyour rolehere, it’s about us all making a difference with real care.We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience.We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendlyand real people.If this sounds like somewhere you’ll thrive, keep reading

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Reports To: Operations Manager

Salary: £28,038

Department: Field Operations

Role Purpose

To deliver a world class service to customers, responsible for all aspects of physical and system-based stock management and undertake deliveries of stock as required, as per internal and external customer requirements.

Key Accountabilities and Responsibilities

• To meet or exceed customer service standards (e.g. customer service targets, delivery times, customer satisfaction measures, flexible approach to changes in customer demands)
• To be responsible for all elements of stock management
• To be the face of Belron UK Ltd, maintaining high personal standards for yourself, the Company vehicle, the Centre and customer
• To consistently meet or exceed standards in the delivery of vehicle glass and other products and to ensure that Belron UK Ltd quality and other standards are adhered to
• Achieve a high standard of accuracy when completing paperwork and when using IT systems
• To support all opportunities to increase sales and develop the business of Belron UK Ltd, whilst supporting effective cost management and enhancing customer service
• Consistently support the team in meeting or exceeding key performance measures
• To liaise effectively and build strong relationships with both internal and external customers, including Autoglass® Technicians and DST
• To adhere to the Belron UK Ltd Health and Safety procedures and use safety equipment provided
• To undertake training and coaching as required to increase personal skills to achieve performance standards
• Plan, organise and prioritise work load using multiple applications and computer systems to ensure internal and external customers are served
• Manage information reports relating to stock management of the associated stock locations (if applicable)
• Resolve complex stock issues to maintain high levels of stock accuracy
• Contribute towards the engagement and effectiveness of the team
• To carry out ad hoc activities to support the Operations Manager
• Carry out Glass Repairs and other ad-hoc duties to support Autoglass® Technicians

Key Experience, Knowledge and Skills

• Great communication and customer service skills
• Self motivated, with the ability to work within a team or individually, as required
• Positive mind-set
• Builds strong, credible relationships with colleagues within Belron UK Ltd
• Has high quality standards
• Highly flexible and is able to adapt to circumstances
• Basic computer skills essential, coupled with being receptive to system training
• Full UK driving licence (ideal but not essential)
• Decision making skills

Key Performance Indicators & Measures

• Achievement of stock management costs (profit and loss)
• Achievement of key performance measures including Failed Before Start
• Achievement of driving style targets
• Customer feedback

Key Relationships

• Operations Manager
• Autoglass® Technicians
• Wholesale customers
• District Support Team
• Bardon Distribution Centre

A super brand built on a super team

Join the Autoglass® team and you’ll be part of a global community with direction and a clear purpose. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve. And this is a world where we need genuine and driven people to help us get there.

Go further with us

If you’re ready to be part of a supportive team where you can make a memorable difference, we’re ready to help you grow and go further in your career. Apply today.

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Accessibility: We make every effort to make our web presence accessible to all.Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at  recruitment@belronuk.com