• Flawlessly executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability. • Provides exemplary service as top priority. • Suggests additional items and promotes Design Crew for every BOPIS order fulfilled to drive sales, conversion and promote store’s design services. • Processes incoming and packs outgoing shipment ensuring productivity and performance standards are met. • Maximizes efficiency and reduces footsteps (picking orders for fulfillment by department, walking each department once, packing orders completely before printing shipping labels and staging orders for quick pick up). • Packs/bags all orders neatly and safely across all delivery methods to minimize breakage and maintain the Brand’s image. Reduces waste by storing and reusing shipping boxes for SFS. • Partners with management/lead teams to drive greater efficiency and reduce shrink, breakage and ensure effective inventory reconciliation. • Maintains organizational standards of stockroom, supplies and shipping in and shipping out lanes. • Performs in the moment stock checks to fulfill customer orders and communicates out of stocks. • Receives and processes shipment and works with management team to stage and manage merchandise in stockroom and offsites. • Maintains logs, performs routine audits and reconciliations. • Tickets merchandise and performs markdowns. • Supports floor changes and seasonal floor sets, building floor models and displays. • Replenishes/recovers salesfloor and stockroom to visual, merchandising and operating standards. • Supports sustainability and gift in kind efforts/programs. • Performs duties as assigned. • Operates with a “Safety First” and “People First” mindset to ensure a positive and safe work environment where associates feel respected and valued for their contributions.• Flawlessly executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability. • Provides exemplary service as top priority. • Suggests additional items and promotes Design Crew for every BOPIS order fulfilled to drive sales, conversion and promote store’s design services. • Processes incoming and packs outgoing shipment ensuring productivity and performance standards are met. • Maximizes efficiency and reduces footsteps (picking orders for fulfillment by department, walking each department once, packing orders completely before printing shipping labels and staging orders for quick pick up). • Packs/bags all orders neatly and safely across all delivery methods to minimize breakage and maintain the Brand’s image. Reduces waste by storing and reusing shipping boxes for SFS. • Partners with management/lead teams to drive greater efficiency and reduce shrink, breakage and ensure effective inventory reconciliation. • Maintains organizational standards of stockroom, supplies and shipping in and shipping out lanes. • Performs in the moment stock checks to fulfill customer orders and communicates out of stocks. • Receives and processes shipment and works with management team to stage and manage merchandise in stockroom and offsites. • Maintains logs, performs routine audits and reconciliations. • Tickets merchandise and performs markdowns. • Supports floor changes and seasonal floor sets, building floor models and displays. • Replenishes/recovers salesfloor and stockroom to visual, merchandising and operating standards. • Supports sustainability and gift in kind efforts/programs. • Performs duties as assigned. • Operates with a “Safety First” and “People First” mindset to ensure a positive and safe work environment where associates feel respected and valued for their contributions.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
