Job Description

We are looking for passionate new team member for CHANEL Turkey.

The position is based in the İstanbul İstinye Park Boutique.

The role of Fashion Advisor is pivotal in shaping the client experience, fostering brand loyalty, driving sales performance, and representing the CHANEL brand’s image and legacy. Its uniqueness lies in the combination of personalized client service and strategic relationship management.

In this role you will report to the Boutique Sales Manager and will closely collaborate with the Learning and Visual merchandising experts, Stock and Cash specialists, After-Sales and Alteration teams.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Client Experience and Personalization The fundamental impact is to provide a unique and memorable journey for clients, tailoring the boutique experience to each individual, and offering exceptional service that reflects CHANEL's brand values. This includes greeting clients warmly, presenting and selling products, and personalizing the service to local and prospective clients.

Client Relationship Management (Clienteling): You will be the person building and maintaining a robust client database, nurturing special relationships with each client, and ensuring their loyalty to CHANEL. This involves engaging with both active and sleeping clients, recruiting new ones, and leveraging digital tools to extend the CHANEL experience beyond the boutique visit.

Brand Representation: As a brand ambassador you will embody the CHANEL allure, effectively communicating the House’s style, history, and codes. It is essential to be knowledgeable about CHANEL's heritage and fashion trends to inspire clients and cater to their desires.

Sales and Business Growth: Directly contributing to business performance by driving personal sales goals, being aware of boutique inventory, and providing feedback from clients on collections to managers. This also includes participating in the buying process by suggesting ideas that could refine the boutique’s selection.

Boutique Organization

• Ensure the proper operation of the sales space at all times, as directed by Visual Merchandising
• Promote team spirit in the Boutique
• Participate in product stock replenishment
• Participate in the physical inventory of stocks and rotation as needed
• Passionate about the House of CHANEL
• Curious about Fashion and truly service-minded
• Team-focused with a desire to collaborate effectively
• Must have a flexible schedule
• Has Turkish work permit
• Minimum 5 years sales experience in the luxury retail environment
• Fluent Turkish and English are mandatory
• French, Arabic, and Russian would be an advantage

YOU ARE ENERGISED BY

• Personalized client interactions, tailoring experiences to individual preferences and histories.
• Multi-faceted approach to customer service, combining in-person engagement with digital tools.
• Working in an environment that embodies exclusivity, elegance, and attention to detail. Being part of exclusive events and presentations and being able to offer these experiences to clients.
• Being a direct driver of the Boutique's business growth and performance. A sense of accomplishment from influencing buying decisions and collection feedback.
• Collaborative work with various teams within the Boutique to maintain visual merchandising, inventory, and overall client experience.
• Continuous learning and development to enhance product knowledge and sales techniques, opportunities for personal development through a learning journey that includes digital resources and in-person training.

WHAT YOU WILL BRING

• Your passion for fashion and the luxury industry resonates with the essence of CHANEL, and your comprehensive knowledge of fashion products and luxury codes is the result of a dedicated pursuit of industry expertise, ensuring you can advise clients with authority and insight.
• This expertise, coupled with a history of successful customer interactions in high-end retail settings, has equipped you with a nuanced understanding of client expectations and operational excellence.
• Your empathy and adaptability allow you to connect with clients on a personal level, ensuring each interaction is tailored and meaningful. With refined communication skills, you can effectively articulate the CHANEL narrative, engage in meaningful dialogue with clients, and foster a warm and welcoming environment.
• Possessing a spirit of collaboration, you work seamlessly with team members across all departments to deliver a cohesive and superior client experience.

WHAT CHANEL CAN OFFER YOU

• The role offers a unique opportunity for professional development through a blended learning journey, enhancing your expertise.
• You will enhance your style expertise, advising clients with an informed perspective on fashion trends that align with CHANEL's iconic image.
• You will also be able to develop the art of insightful advising, ensuring each client receives tailored recommendations that resonate with their style and preferences.
• You will learn to conclude sales and visits with finesse, leaving a lasting positive impression that encourages ongoing client loyalty.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

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