Job Description
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
POSITION: Reservations Specialist
REPORTING TO: Reservations Manager, Reservations Assistant Manager, Reservations Team Lead
Under the general direction of the Reservations Manager/Assistant Manager/Team Lead, the Reservations Specialist will handle STHS clients’ heli ski package reservations, including but not limited to: taking them through the booking process, assisting with guest service while they are in-house, and following up after their package is complete.
Depending on operational needs, there may be opportunities for this role to grow into a Team Lead position and/or continue as year-round employment.
OF ESSENTIAL JOB FUNCTIONS
• To fully understand and promote STHS heli ski products with potential clients. The Reservations Specialist is expected to understand and book all types of products; Day Heli and Multiday Packages.
• Maintain professional communications with all clients and wholesale agents in a timely fashion by phone and email.
• Coordinate booking inquiries, ensuring all registration requirements and documentation are fulfilled. This includes but is not limited to email communications, invoicing for trips, and payment receipts.
• Ensure the onsite elements of STHS skiing programs are efficiently coordinated (i.e. food & beverage, transportation, accommodation requirements, daily logistics) and communicated as needed to both clients and STHS staff.
• Auditing bookings & filing paperwork ensuring thorough attention to detail.
• Maintain a safety conscious workplace, adhering to company health and safety policies and procedures. Includes involvement in emergency response plans if required.
• Always conduct yourself professionally as an ambassador of Selkirk Tangiers Heli Skiing.
• Duties in other departments such as Guest Services, Admin & Dispatch as required.
ABILITIES REQUIRED
• Mature, enthusiastic, guest service & sales-oriented individual
• Excellent English verbal and written communication required
• Reservations experience required
• Heli skiing or backcountry skiing-related work experience an asset
• Ability to speak other languages (German, French, or Spanish particularly) an asset
• Full participation throughout the winter season - unfortunately, we cannot accommodate extended absences or significant time away between December-early April
• The ability to multi-task and prioritize projects within deadlines
• Excellence in the ability to communicate verbally and in writing with respect to selling
• Strong organizational skills and attention to detail
• Ability to work with composure in a fast-paced environment
• Experience using RTP sales software an asset
• Extensive knowledge of Microsoft Office and Windows-based applications
PERKS
• Season pass for Revelstoke Mountain Resort
• Heli skiing! Dependent on available seats and ability level
• Family & friends discounts on lift tickets at Revelstoke Mountain Resort
• Family & friends discounts on heli skiing seats (dependent on availability & ability level)
• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotel across Canada
• Family & friends discounts at our partner hotels
• Discounts on food at the Coast Hillcrest Hotel while on shift
• Discounts on retail items in the STHS retail store
• Pro deals for certain partner retail brands
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
