Job Description

The Stewarding Supervisor is responsible for standardizing, maintaining, and continuously improving quality of cleanliness and maintenance in all back of house F&B areas.

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on customer interaction.
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with teams.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.
• Supervises the cleaning necessary to meet the requirements of the Las Vegas Health Department. Assists in the training and supervision of department staff.
• Assists in the daily inspections of all Food & Beverage back of the house areas for cleanliness and maintenance of equipment.
• Ensure that cleanliness of all cooking equipment, floors and walls is maintained.
• Responsible for training staff in the use of necessary chemicals and proper methods for cleaning. Responsible for the delegation of job duties to work force.
• Assists in maintaining the stock of china, glassware, silverware and other operating supplies.
• Oversees the disposal of trash and garbage.
• Assured that restaurants are properly supplied with dishes and silverware

• Must be 21 years of age or older
• Proficient in English verbal and written
• Two years in a high-volume business cleaning kitchen equipment as a supervisor.
• 5 years’ experience as Stewarding Supervisor in a Hotel/Casino with high volume food and beverage outlets.
• In-depth knowledge of the latest cleaning and sanitation practices including chemicals
• Passionate approach to streamline operational procedures and increase productivity of department
• Excellent communication and administration skills
• Passion to explore and test latest technologies
• Applies best industry best practices
• Ability to maintain and further develop the standards set by Caesars Entertainment
• Work requires effective communication in English, both verbal and written form in a professional manner
• Must present a neat and professional appearance
• Bilingual abilities are preferred but not required
• Flexibility with working various shifts
• Nevada Food Handlers’ Certification

ADDITIONAL REQUIREMENTS

• Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds
• Ability to work in confined spaces
• Eye/hand coordination and manual dexterity
• Ability to distinguish letters, symbols, and colors
• Normal vision and hearing range
• Requires mobility
• Operate in a working environment that is subject to varying levels of cold, heat, and noise
• Observe and direct the actions of subordinates and inspect any areas for which responsible
• Review and comprehend all necessary documentation
• Use the equipment associated with the position
• Effectively and efficiently move around kitchen and restaurant areas
• Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required to monitor and inspect restaurants
• Must be able to lift up to 50 lbs.
• Must be able to obtain ServSafe Certification

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):

• Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant

The Cromwell is the Strip’s first and only, stand-alone boutique hotel and casino. The Cromwell features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Cromwell redefined e the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!"