Job Description

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Chief Steward, responsibilities and essential functions include, but are not limited to:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Ensure that all dirty china, glasses and silver are returned to dish washing area as soon as possible and perform proper cleaning, and polishing.
• Maintain neatness, cleanliness and order of all kitchens, back of the house areas, restaurants, bars, storage areas, employee dining room, compactor room, recycling areas, loading dock, and equipment.
• Perform general routine cleaning tasks using standard cleaning products
• Clean and dry floors to avoid slip and fall accidents
• Ensure all dish machines are clean at all times to adhere to health standards.
• Ensure trash/recycling is regularly taken out to the respective areas.
• Demonstrate working knowledge of the operational standards
• Report any shortages to the leadership team
• Keep all areas of the hotel stocked as needed
• Help with the set-up of banquet functions
• Deliver food and equipment to Banquet functions.
• Maintain the areas in which the functions are taking place.
• Participate in the compliance with Health & Safety standards
• Attend meetings as needed
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, and PPE.
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• High school diploma required
• Previous work experience in stewarding preferred.
• Hospitality experience preferred.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Be vigilantly attentive to detail, and monitor and adhere to operational standards
• Ability to count stocked items during inventory
• Ability to perform duties with extreme temperature ranges
• Knowledge of equipment and how to maintain it
• Effective communication skills in Portuguese and English

Additional Information

Our Fairmont Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.