Job Description

Responsible for setting and communicating the Services ST & GEN strategy to participate on the total global available market (SAS), ensuring understanding of our forecasted outages, emergent work, field resources and tools to support our outage demand. In partnership with the Product Line, this position will map capability gaps and will work on the required business cases to support capital allocation decisions to improve our readiness to serve position on the different markets. Will collaborate cross functionally, influencing other key teams and individuals to ensure Gas Power’s strategic goals in this space are met (steam turbines and generators forecasting to remittance).
This leader will partner with Field Core and the pole ITR teams to set action plans to increase our Win Rate, reduce COPQ and improve our Successful Outage KPI. This position will report directly to the PES Global Operations Leader.

Key Responsibilities and areas of work

• Partner with One Field Services (OFS) Value Streams, Product Management, and Region ITR teams to increase Win Rate, reduce COPQ, reduce Margin Erosion on ST/Gen projects, limit Days Lost Generation, and improve Successful Outage Scorecard KPI.
• Collaborate with Global Sales and Region ITR teams on Steam Turbine and Generator Upgrade products and Core Services to ensure winning solutions for customers and grow the Steam and Generator segment
• Provide SME input to the Services SIOP processes to support scaling the Steam & GEN product as needed
• Collaborate with One Field Service, Repairs Value Stream/ Repairs Sales, and Parts materials management to identify capabilities gaps
• Drive standard processes for One Field Services and develop strategy for ST/Gen dedicated visibility, accountability, and daily management
• Drive operationalization of demand placement for Steam & GEN
• Partner with global and regional stakeholders to implement enterprise-wide process standardization, driving simplification, efficiency, and scalability.
• Support emergent customer issues as needed by identifying and directing resources to improve our readiness to serve position (RTS). Support customer and outage escalations as required.
• Guide stakeholder engagement, foster adoption of new tools and processes developed by ST/Gen team
• Provide Kaizen leadership, identifying gaps and empowering the organization to continuously improve. Ensure the implementation and usage of Lean tools and strategies.
• Deliver actionable insights through advanced data analysis to improve SQDC (Safety, Quality, Delivery, Cost) metrics and support continuous improvement efforts.
• Create business cases and executive summaries of problem statements and present to senior leaders in a clear and concise manner.

Qualifications/Requirements

• Bachelor's degree from an accredited university or college
• Minimum 10 years of experience in Services commercial or execution roles, including a minimum of 5 years in the power generation industry.
• Able to interface effectively, influence and build strong networks across all levels of the organization.
• Proven customer focus mindset
• Demonstrated ability to drive and implement standards globally
• Experience facilitating presentations to internal & external customers
• Strong oral, written communication, and interpersonal skills.
• Willingness and ability to travel globally

Desired Characteristics

• Strong technical background in both engineering and services processes of turbomachinery with subject matter expertise in steam turbine and generator services and offerings a plus
• Understanding field services practices and being able to communicate them to customers and less technical individuals in a clear and concise manner.
• Strong team leader in a dynamic, energetic, and complex environment, equipped with quick learning capability and high level of accountability.
• Experience in supporting global powerplant outages, on a 24x7 execution timeline. Understanding of dynamic project schedules with multiple levels of critical paths.
• Track record of driving change, efficiency and improvements, proven Change Agent.

Additional Information

Relocation Assistance Provided: No