Job Description

Steakhouse Captain (Capitán del
Steakhouse)

Ability to memorize and carry out required sequence of service
and ordering steps with a friendly and professional attitude, using the
guest' name whenever possible. Ability to pronounce entire wine list and
menu items. Knowledge and ability to conduct required beverage and wine
service techniques, including decanting wine and appropriately refilling
beverages. Ability to perform French service. Ability to implement
fine-dining food serving standards and silverware placement. Ability to
memorize and accurately describe all steakhouse menu items including
glossary of terms, meat & sauce preparation and ingredients to all
menu items, daily specials and food and beverage pricing. Ability to
make appropriate meal/beverage pairing recommendations and use
“suggestive selling” techniques. Ability to accurately enter menu items
ordered in the POS system. Must enter items in appropriate sequence to
ensure correct preparation and delivery from kitchen. Ability to serve
food and beverages using both hand and tray service methods. Must be
able to use large trays, cocktail trays and bus tubs. Ability to observe
and anticipate Guest’s needs, checking on the guest regularly. Must be
able to deliver and remove all items in a timely and accurate fashion
according to department standards. Ability to ensure section is clean
and free of debris. Ability to maintain visual contact of the entrance
and provide timely service to all guests. Must be able to complete
assigned side work, running side work and additional daily tasks.
Ability to exercise sound judgment and decision making skills when
handling guest and Team Member opportunities. Inform immediate
supervisor when situations arise with guests or fellow Team Members that
cannot be handled directly. Knowledge of casino safety procedures and
emergency evacuation procedures for the guests and Team
Members.

Qualifications:

Must have 2 years or more experience food and beverage service
in a four diamond resort or steakhouse setting.Must be able to obtain
the required work cards for the jurisdiction in which the property is
located. Ability to communicate effectively with guests, team members
and management in both written and verbal form. Ability to demonstrate
leadership skills, sound judgment, logical decision making and manage
time effectively with minimum supervision.

Descripción:

Coordina los pedidos de comida de los camareros en la línea de
la cocina y recoge y sirve eficazmente los artículos pedidos a cada mesa
de huéspedes. Saluda a los clientes con una sonrisa amable y utiliza
técnicas de venta sugerente.

Calificaciones:

Capacidad para desarrollar un conocimiento profundo de todos
los alimentos, incluidas las especificaciones de los platos, la
guarnición y la numeración de las mesas. Comunicarse eficazmente con los
camareros para tomar los pedidos y realizar las funciones de servicio
secundario requeridas por los artículos del menú. Debe ser capaz de
obtener todas las tarjetas de trabajo requeridas.

#LI-DNI